How the imposition of Crown rule across the British Empire during the Age of Revolution corroded the rights of British subjects and laid the foundations of the modern police state.During the eighteenth and nineteenth centuries, the British Empire responded to numerous crises in its colonies, from North America to Jamaica, Bengal to New South Wales. This was the Age of Revolution, and the Crown, through colonial governors, tested an array of coercive peacekeeping me...

In a brilliant comparative study of law and imperialism, Lisa Ford argues that modern settler sovereignty emerged when settlers in North America and Australia defined indigenous theft and violence as crime.This occurred, not at the moment of settlement or federation, but in the second quarter of the nineteenth century when notions of statehood, sovereignty, empire, and civilization were in rapid, global flux. Ford traces the emergence of modern settler sovereignty in everyday conte...

Why Customer Service is NOT Enough: Strategies to Create Customer LoyaltyCustomer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:How customers define quality customer serviceHow to go beyond processing the customer to serving

International law burst on the scene as a new field in the late nineteenth century. Where did it come from? Rage for Order finds the origins of international law in empires—especially in the British Empire’s sprawling efforts to refashion the imperial constitution and use it to order the world in the early part of that century.“Rage for Order is a book of exceptional range and insight. Its successes are numerous. At a time when questions of law and legalism are at...

This is the first history to grapple with the vast project of British imperial investigation in the years between the Battle of Waterloo in 1815 and the Great Reform Act. Beginning in 1819, commissions of inquiry were sent to examine law, governance, and economy from New South Wales and the Caribbean to Malta and West Africa. They left behind a matchless record of colonial life in the form of papers, reports and more than 200 volumes of testimonies and correspondence. Inquiring into Empire...

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service...

This comprehensive guide enables parents of children with an autism spectrum disorder (ASD) to play an active and effective role in their child's medical care from diagnosis to early adulthood. With a focus on working with health care providers to ensure the best treatment for your child's unique needs, it includes:- a description of the developmental and medical conditions faced by children with ASDs in lay terms- an explanation of common diagnostic tests- a presenta...

Here are sixteen chilling, never-before-published tales that explore every aspect of our darkest holiday, Halloween, coedited by Ellen Datlow, one of the most successful and respected genre editors, and Lisa Morton, a leading authority on Halloween.In addition to stories about scheming jack-o’-lanterns, vengeful ghosts, otherworldly changelings, disturbingly realistic haunted attractions, masks that cover terrifying faces, murderous urban legends, parties gone bad, cult Halloween m...

The JPS TANAKH: The Jewish Bible, audio version is a recorded version of the JPS TANAKH, the most widely read English translation of the Hebrew, or Jewish, Bible. Produced and recorded for The Jewish Publication Society (JPS) by The Jewish Braille Institute (JBI), this complete, unabridged audio version features over 60 hours of readings by 13 narrators. Regarded throughout the English-speaking world as the standard English translation of the Holy Scriptures, the JPS TANAKH has been acclai...

From the #1 New York Times bestselling author of Five Presidents and The Kennedy Detail comes the definitive biography of Betty Ford, tracing the extraordinary journey of a First Lady who transformed personal struggle into national change and reshaped how America talks about women’s health, addiction, and equality.Raised as a Midwestern girl far from the spotlight, Betty Ford was thrust onto the world stage when her husba...

" City Kids, City Teachers has the potential to create genuine change in the learning, teaching, and administration of urban public schools." — Library JournalIn more than twenty-five provocative selections, an all-star cast of educators and writers explores the surprising realities of city classrooms from kindergarten through high school. Contributors including Gloria Ladson-Billings, Lisa Delpit, June Jordan, Lewis H. Lapham, Audre Lorde, and De...

Westford Hall lies back from the quad, quiet and empty. A dark reminder of the horrific murder of six members of the Tri Delta brotherhood thirty years ago, and the subject of Ethan's thesis.Ethan Reece is in his second year of Professor Allen's paranormal psychology class, and is hoping to be the first to establish documented proof that Westford Hall is haunted. Hiring the university's best photography student to help with the investigation, Ethan is disappointed when he has to be ...