Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company.Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it’s possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An en...

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental re...

Environmental sustainability and human cultural sustainability are inextricably linked. Reversing damaging human impact on the global environment is ultimately a cultural question, and as with politics, the answers are often profoundly local. Cultural Sustainabilities presents twenty-three essays by musicologists and ethnomusicologists, anthropologists, folklorists, ethnographers, documentary filmmakers, musicians, artists, and activists, each asking a particular question or presenting a s...

This anthology, designed for use in undergraduate courses in environmental ethics, includes new and classic readings by leading writers in the field, full-length case studies, and many short discussion cases. Introductions and discussion questions are provided for all the essays, with each chapter introduced by a summary of the issues and appropriate philosophic, historical and scientific background. Exploring ethical theory, environmental ethics, science and the environmental movement, Ea...

Offering a practical way to generate effective and efficient project-specific system architecture engineering methods, this volume addresses the entire range of systems architecture including hardware, software, subsystems, and systems of systems. It defines a set of architectural roles and teams and provides a repository of reusable architectural engineering process components to develop high-quality system architectures. It examines a cohesive set of tailorable tasks and components steps...