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    An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. ... En savoir plus

    $23.89 CAD ou Gratuit avec Kobo Plus

  • The Cyber Security Handbook – Prepare for, respond to and recover from cyber attacks

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    In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive ... En savoir plus

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  • The Ransomware Threat Landscape

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    The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion ... En savoir plus

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    How the World Really Works

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    **INSTANT NEW YORK TIMES BESTSELLER“Provocative but perceptive . . . You can agree or disagree with Smil—accept or doubt his ‘just the facts’ posture—but you probably shouldn’t ignore him.”—The Washington PostAn essential analysis of the modern science and technology that makes our twenty-first century lives possible—a scientist's investigation into what science really does, and does not, ... En savoir plus

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    The Fort

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    From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes ... En savoir plus

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    How to be an Even Better Manager

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    If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team ... En savoir plus

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    Engines of Empire

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    “An excellent start to a new series: fast-paced and engaging, with a properly epic setting and a cast of characters I look forward to seeing more of.” –James Islington, author of The Shadow of What Was Lost“**Epic fantasy fans listen up: This is the good stuff. Highly recommended.” —Kirkus (starred review)From an unmissable voice in epic fantasy comes a sweeping tale of clashing guilds, magic ... En savoir plus

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    The Berlin Traitor

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    n this fast-paced thriller Auguste Duchene finds himself in post-war Berlin, involved in the hunt for a Nazi war criminal and relying on his wits to survive the beginnings of the Cold War.July, 1945. The war in Europe is finallyover. But Auguste Duchene, who survived occupied Paris at great personal cost,cannot escape his past. He finds himself helping the Allies to pursue a Gestapowar criminal ... En savoir plus

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    From the New York Times bestselling author of How the World Really Works, a wide-ranging look at the most fundamental governing principle of our world: size, whose laws, limits, and peculiarities offer the key to understanding health, wealth, and even happiness“No one writes about the great issues of our time with more rigor or erudition than Vaclav Smil.” — Elizabeth KolbertTo answer the most ... En savoir plus

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    Culture is bad for you

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    Culture will keep you fit and healthy. Culture will bring communities together. Culture will improve your education. This is the message from governments and arts organisations across the country; however, this book explains why we need to be cautious about culture. Offering a powerful call to transform the cultural and creative industries, Culture is bad for you examines the intersections between ... En savoir plus

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