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  • 7 Lessons in Customer Care

    Master Customer Care Basics in 7 Steps

    par Di McLanachan ...
    Collections Livre 33 - TYW
    A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: ... En savoir plus

    $9.99 CAD

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  • People Management

    par Rus Slater ...
    Collections series Collins Business Secrets
    The people management secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of People ManagementIncludes how to:• Build a business-like relationships with your direct reports• Set clear targets and monitor them• Understand different personality types and how to manage them• Deliver criticism and compliments in the right way• Mentor your ... En savoir plus

    $9.99 CAD

  • Successful Networking

    How to Build New Networks for Career and Company Progression

    par Frances Kay ...
    Collections series Creating Success series
    The benefits of networking are many - improving the chances of keeping a job, getting a new one, career progression, learning how to get along with others and improving personal effectiveness and company performance.Successful Networking is designed to remove the fear factor and encourage people to make the effort to 'network for success'. It gives you advice and guidance on handling any social or ... En savoir plus

    $28.29 CAD

  • The Perfect Interview

    All you need to get it right the first time

    par Max Eggert ...
    Perfect Interview is an invaluable guide for anyone who's applying for jobs. Written by a leading HR professional with years of experience in the field, it explains how interviews are constructed, gives practical advice about how to show yourself in your best light, and provides real-life examples to help you practise at home. Whether you're a graduate looking to take the first step on the career ... En savoir plus

    $10.99 CAD

  • Successful Selling Skills

    par Richard Denny ...
    Richard Denny is the godfather of salesmanship' and author of the classic sales text Selling to Win . As an inspirational business speaker he has helped thousands of salespeople become high flyers. Now his vast knowledge and experience is distilled in this concise new title. Successful Selling Skills is valuable reading for both those new to sales and those who need to refresh their skills. In ... En savoir plus

    $19.49 CAD

  • Purposeful Networking for Introverts

    How to Connect Without Feeling Overwhelmed

    par Mervin Yeo ...
    Do you dread networking events? Do you feel drained at social gatherings? Do you dislike making small talk? If you identify with these traits of introversion, this book is your saving grace. As the saying goes, our network is our net worth. The foolproof way to grow your business is to go out there and meet people face to face. But who said extroverts get to have it all in business? In fact, ... En savoir plus

    $4.06 CAD ou Gratuit avec Kobo Plus

  • Selling

    par Nick Constable ...
    Collections series Collins Business Secrets
    The selling secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of Selling.Includes how to:• Pitch your product to meet the needs of your customer• Use body language to build rapport• Negotiate and close the deal• Make your customers keep coming back for more• Develop new business relationships ... En savoir plus

    $7.99 CAD

    Aussi disponible en : Livre audio

    Aussi disponible en : Livre audio

  • A Career in Your Suitcase: A Practical Guide to Creating Meaningful Work, Anywhere

    par Jo Parfitt, Colleen Reichrath-Smith ...
    Do you want to find a career that is: a) based on what you love to do more than anything; b) created from your strongest skills and best assets; c) will let you work anywhere; d) can be sustained and developed even if you move again? then you need A Career in Your Suitcase. In this fully revised and updated 4th edition, A Career in Your Suitcase enters its 15th year of inspiring, motivating and ... En savoir plus

    $10.99 CAD ou Gratuit avec Kobo Plus

  • 101 Ways to Sell More of Anything to Anyone

    par Andrew Griffiths ...
    Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received?Customers want and demand better service and that means better sales ... En savoir plus

    $10.59 CAD ou Gratuit avec Kobo Plus

  • 101 Ways to Really Satisfy Your Customers

    par Andrew Griffiths ...
    PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that ... En savoir plus

    $10.59 CAD ou Gratuit avec Kobo Plus

  • How To Pass That Job Interview 5th Edition

    par Julie-Ann Amos ...
    Now in its 5th edition, this book includes: The latest trends and expectations from employers in an ever-changing marketplace. Specific advice for beginners from an industry expert. Updated information on how the world of interviews works, and what employers hate most. ... En savoir plus

    $3.99 CAD

  • 101 Secrets to Building a Winning Business

    par Andrew Griffiths ...
    Are you serious about building a winning business? Then read this book.Why do some businesses struggle or even go under, while others go through the roof? The answer is It's not what you're selling, it's how you're running the show.Whatever your business interest or level, 101 Secrets to Building A Winning Business is packed with tips on how to run your show and build it up. Andrew Griffiths ... En savoir plus

    $10.59 CAD ou Gratuit avec Kobo Plus