How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:

The VIII Olympiad, the eighth volume in The Olympic Century series, begins in the most extraordinary of cities at a most extraordinary time: Paris in the 1920s. Now the stuff of legend, it was a place where the likes of Ernest Hemingway, James Joyce and Pablo Picasso discussed art and culture in the cafes by day and danced in the jazz clubs long into the night.Played out in front of this dazzling backdrop, the Games of Paris 1924 created its own legends. Paavo Nurmi, the Flying Fin...

In the immediate aftermath of World War I, Europe was devastated and exhausted from years of destruction and death. The VII Olympiad, the seventh volume in The Olympic Century series, begins with the story of how the Antwerp Games of 1920 used sport to bind the wounds war and restore hope for the future of mankind.Belgium suffered more than most countries during World War I, which ended in 1918, and the devastation was still clearly evident by 1920. But the book recounts how the de...

Rome had been selected to host the 1908 Olympic Games, but the impact of the eruption of Mount Vesuvius in 1906 on the Italian economy forced the Eternal City to withdraw. Rome would finally get a second chance to host the world's premier sporting festival in 1960, and XVII Olympiad, the fifteenth volume in The Olympic Century series, begins with the story of those Games.The 1960 Olympics were the first summer Games to be broadcast in North America, sparking massive interest in bot...

Rodale's Ultimate Encyclopedia of Organic Gardening has been the go-to resource for gardeners for more than 50 years, and the best tool novices can buy to start applying organic methods to their fruit and vegetable crops, herbs, trees and shrubs, perennials, annuals, and lawns. This thoroughly revised and updated version highlights new organic pest controls, new fertilizer products, improved gardening techniques, the latest organic soil practices, and new trends in garden design.

Our bestselling introduction to graphic design is now available in a revised and updated edition. In Graphic Design: The New Basics (Second Edition, Revised and Expanded), bestselling author Ellen Lupton (Thinking with Type, Type on Screen) and design educator Jennifer Cole Phillips explain the key concepts of visual language that inform any work of design, from logo or letterhead to a complex website. Through visual demonstrations and concise commentary, student...

Diseño gráfico: Nuevos fundamentos ha pasado a la categoría de clásico por aportar un nuevo enfoque en el aprendizaje del diseño gráfico. Ellen Lupton y Jennifer Cole Phillips analizan las estructuras formales del diseño y se las explican a los estudiantes con un lenguaje actual, lleno de referencias contemporáneas y numerosos ejemplos visuales. El resultado es un magnífico manual básico de diseño, riguroso y atractivo, dirigido a todos aquellos que quieran comprender el diseño gráfico des...

This anthology of biographies presents an authoritative and comprehensive examination of the lives and achievements of fifty individuals who significantly shaped the course of human history. Spanning diverse eras and regions, this collection provides detailed insights into figures whose actions and legacies continue to influence the modern world. The volume explores pivotal leaders such as Akhenaton, whose revolutionary religious reforms in ancient Egypt introduced monotheism, and Alexande...

Wimbourne Books presents the sixteenth in a series of rare or out-of-print ghost stories from Victorian authors. With an introduction by author Alastair Gunn, Volume 16 contains stories published between 1846 and 1901, all set at or around the Christmas period. Readers new to this genre will discover its pleasures; the Victorian quaintness, the sometimes shocking difference in social norms, the almost comical politeness and structured etiquette, the archaic and precise language, but mostly...

The top resource for strength band training is now expanded, updated, and better than ever!Strength Band Training shows you how to maximize strength, speed, and flexibility in the gym, at home, or on the road. With more than 160 exercises and predesigned workouts for fitness and sport-specific training, you will discover why strength bands are the ultimate tool for targeting, isolating, rehabilitating, and developing every major muscle group.The third edition inclu...

The year is 1936, and seven strangers find themselves trapped in a remote and lonely railway station on the desolate Yorkshire moors when a freak storm brings down a tree on the track. As railway staff battle to clear the line farther north, it soon becomes apparent that those stranded will be there for some time, and they reluctantly settle down for the night as the storm rages outside.But who is lurking in the dimly lit station, watching the passengers as they huddle around the w...

An interfaith collection of prayers, blessings, and poems offering comfort and hope to the healthcare workers that give so much.The COVID-19 pandemic has left few of us unaffected, but our healthcare workers have borne the brunt of its impact. Chaplains and clergy across all lines of faith have ministered to those caregivers through prayers and blessings.This curated collection of interfaith prayers, blessings, and poems was written by those who minister to...