Empower students to excel in CSEC® Office Administration and build real-world workplace skills with the most comprehensive, student-friendly resource available. This updated edition matches the latest syllabus, simplifies complex office procedures, provides structured SBA support, and brings learning to life with clear explanations, engaging visuals and practical case studies. Available in print and digital formats.- Engage with a student-centred, learning-first approach. Chunked t...

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best pract...

Brace yourself for double the suspense in these snowbound adventures as an avalanche forces two couples to face down their enemies in a ski resort shut off from the outside world.In Buried in Shadows by Dani Pettrey, Cassandra Parker arrives at her best friend's destination wedding, praying her stalker hasn't tracked her to Colorado. Also part of the wedding party is Sheriff Joel Brunswick, the man she stunned by leaving at the altar to hide a dangerous tr...