If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers.Beyond the Sal...

The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation.Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after ever...

A reimagining of Hans Christian Andersen’s timeless fairytale,Wild Swans weaves spoken word and music into a spellbinding journey of courage, sacrifice, and transformation.When a young princess learns her eleven brothers have been cursed and turned into swans, she undertakes a perilous quest to save them. Bound by a vow of silence, guided only by her heart, and tested by the cruelty of those who fear what they cannot understand.Read by John Suchet OBE, acclaimed jo...

Rediscover Hans Christian Andersen's timeless tale in a bold, reimagined edition of The Wild Swans.In this striking adaptation, author and illustrator Steve Thompson brings new emotional depth to a classic story of love, sacrifice, and transformation. Follow the courageous Eliza as she navigates a world of wonder and danger, determined to save her eleven brothers from a cruel enchantment. Along her journey, she encounters moments of beauty...

By focusing on how the idea of heroism on the battlefield helped construct, perpetuate, and challenge racial and gender hierarchies in the United States between World War I and the present, Warring over Valor provides fresh perspectives on the history of American military heroism. The book offers two major insights into the history of military heroism. First, it reveals a precarious ambiguity in the efforts of minorities such as African Americans, Asian Americans, Native Americans...

Censorship, Digital Media and the Global Crackdown on Freedom of Expression explores the rising global phenomenon of censorship across various media platforms, in schools, universities, and public spaces. It documents physical assaults, legal restrictions, and the exclusion of critical topics from public discourse. This volume analyzes contemporary censorship methods, emphasizing the anti-democratic implications and the threat to civil society, human rights, and global democracy. It delves...

The Routledge Handbook of Critical Indigenous Studies is the first comprehensive overview of the rapidly expanding field of Indigenous scholarship. The book is ambitious in scope, ranging across disciplines and national boundaries, with particular reference to the lived conditions of Indigenous peoples in the first world.The contributors are all themselves Indigenous scholars who provide critical understandings of indigeneity in relation to ontology (ways of being), episte...

A tailor and a jeweler are out hiking. It's late, they want to go home, but they hear a sound from one of the hills. Tones that get stronger and stronger, and turn into sweet music. The tailor and the jeweler follow the music and discover a group of little people. They party with them all night long and when they wake up the next day, their pockets are filled with gold. But the little people are gone. Who were they and how can the men find their way back to them once more?

Hansel and Gretel live in poverty on the edge of the forest. Their family is very poor. One day, their parents realise that they will not be able to feed themselves or their children so they make an unforgivable decision: they abandon their children far out in the woods, so that they will never find their way home. But instead of starving to death, Hansel and Gretel find a very strange cottage…

Esta es la historia de un niño demasiado confiado y temerario que intenta todo lo que se le ocurre para asustarse. Nada parece asustarlo y el niño comienza a dudar si es capaz de experimentar miedo en absoluto...

This is the tale of an overconfident and foolhardy boy who tries everything he can think of to frighten himself. Nothing seems to scare him and the boy begins to doubt whether he is capable of experiencing fear at all…

This is the classic tale of Little Red Riding Hood - the story about a little girl who wears a red cloak, on her way to visit her ill grandmother. On her way, she decides to pick some flowers for her grandma. She meets the charming and well spoken wolf, who is more than happy to accompany her…