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  • The JOLT Effect

    How High Performers Overcome Customer Indecision

    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Læs mere

    127,74 kr.

  • Lean Customer Development

    Building Products Your Customers Will Buy

    af Cindy Alvarez ...
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Læs mere

    136,24 kr.

  • This is Marketing

    You Can’t Be Seen Until You Learn To See

    af Seth Godin ...
    #1 WALL STREET JOURNAL BESTSELLER & INSTANT NEW YORK TIMES BESTSELLERA game-changing approach to marketing, sales, and advertising.For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup founder, a small business owner, or part of a large corporation ... Læs mere

    129,07 kr.

  • The Grid

    The Decision-making Tool for Every Business (Including Yours)

    ____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden... ... Læs mere

    103,24 kr.

  • Cheap

    The High Cost of Discount Culture

    A myth-shattering investigation of the true cost of America's passion for finding a better bargainFrom the shuttered factories of the Rust Belt to the strip malls of the Sun Belt-and almost everywhere in between-America has been transformed by its relentless fixation on low price. This pervasive yet little- examined obsession with bargains is arguably the most powerful and devastating market force ... Læs mere

    92,36 kr.

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    af Lee Cockerell ...
    Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade.In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma ... Læs mere

    146,29 kr.

  • Keep Your Customers

    How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty

    af Ali Cudby ...
    This fresh take on retention and revenue is "a useful guide to long-term customer loyalty that's engaging, insightful and actionable . . . a fast, easy read" (Jonathan Tower, Managing Partner, Catapult VC).It costs 5 to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company's process to keep its customers is tied directly to its revenue and ... Læs mere

    45,00 kr. eller Gratis med Kobo Plus

  • Delivering Happiness

    A Path to Profits, Passion, and Purpose

    af Tony Hsieh ...
    Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Læs mere

    80,18 kr.

  • Jobs to Be Done

    A Roadmap for Customer-Centered Innovation

    In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: ... Læs mere

    164,04 kr.

  • Lessons Unlearned: 25 Years in Customer Service

    af John Ragsdale ...
    Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don’t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a ... Læs mere

    80,10 kr. eller Gratis med Kobo Plus

  • HubSpot Step-by-Step Guide

    af Lisper Moseti ...
    HubSpot is one of the most popular and powerful CRM platforms used globally by businesses, service providers, and professionals who want to organize client relationships, track deals, manage tasks, and automate workflows. Whether you're a Virtual Assistant, a freelancer, a small business owner, or a beginner exploring CRM skills, this beginner-friendly guide will help you learn HubSpot step-by ... Læs mere

    19,18 kr. eller Gratis med Kobo Plus

  • Electronic Bill Presentment and Payment

    Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic bi ... Læs mere

    710,24 kr.

  • Kaleidoscope

    Delivering Innovative Service That Sparkles

    af Chip R. Bell ...
    2017 American Book Fest 2017 Best Book Award2017 North American Book Awards Silver Medalist2018 National Indie Excellence Awards FinalistAdd a Little Sparkle to Your ServiceIn his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words, ... Læs mere

    64,06 kr. eller Gratis med Kobo Plus

  • Creating Marketing Magic and Innovative Future Marketing Trends

    Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference

    Redigeret af Maximilian Stieler ...
    Serier serie Springer Nature Proceedings excluding Computer Science
    This volume includes the full proceedings from the 2016 Academy of Marketing Science (AMS) Annual Conference held in Orlando, Florida, entitled Creating Marketing Magic and Innovative Future Marketing Trends. The marketing environment continues to be dynamic. As a result, researchers need to adapt to the ever-changing scene. Several macro-level factors continue to play influential roles in ... Læs mere

    2.699,60 kr.

  • CRM goes digital

    Digitale Kundenschnittstellen in Marketing, Vertrieb und Service exzellent gestalten und nutzen

    Serier serie Business and Economics (German Language)
    Wie verändert sich das Customer-Relationship-Management durch die digitale Transformation? Dieses Buch verrät es Ihnen!Das Kundenmanagement hat seit der Digitalisierung vollkommen neue Formen angenommen. Dieses CRM-Buch von Martin Stadelmann, Mario Pufahl und David Laux widmet sich daher den neuen Ansätzen, die Vertrieb, Marketing und Service mittlerweile dominieren:Omnichannel- oder Mobile-CRM ... Læs mere

    436,42 kr.

  • Live Video Revolution

    How to Get Massive Customer Engagement and Skyrocket Sales with Live Video

    af Joel Comm ...
    With one in five Facebook videos posted being live videos, it's essential that businesses and brands understand how to use this technology and create content for live broadcasts. Just as social media is a relatively new phenomenon which many business owners are still learning how to use, live video is rapidly becoming a great way to increase customer engagement and sales. The Live Video Revolution ... Læs mere

    49,00 kr. eller Gratis med Kobo Plus

  • Las dos caras del servicio

    34 experiencias que nos recuerdan la importancia de servir

    GABRIEL VALLEJO LÓPEZ PRESENTA 34 CASOS ¡DE LA VIDA REAL!QUE NOS RECUERDAN LA IMPORTANCIA DE TENER MODELOSDE SERVICIO AL CLIENTE DE CLASE MUNDIAL.Durante los últimos tres años, Vallejo López se dedicó a buscar las situaciones cotidianas más especiales donde el servicio al cliente se ha convertido en una experienciacatastrófifica o en un ejemplo de servicio al cliente memorable.Una mamá a la que le ... Læs mere

    65,00 kr.

  • No Nonsense: Attract New Customers

    100+ Ideas to Bring In More Customers

    Your customer-centric guide to everything from dealing with that unhappy customer to why not to give up on lost customers."This must-read book provides you with the mindset, tools, and techniques you need to successfully prospect for new customers." —Roger Looyenga, chairman/CEO (ret.), Auto-Owners InsuranceFor most businesses, attracting new customers is a never-ending effort anchored in ... Læs mere

    107,99 kr.

  • Il Business Model Canvas

    Fate prosperare la vostra attività con questo semplice modello

    Oversat af Sara Rossi ...
    Comprendete gli elementi essenziali del Business Model Canvas (noto anche come BMC) in soli 50 minuti con questo libro pratico e conciso. Il Business Model Canvas è uno strumento utilizzato per concettualizzare nuovi modelli di business e documentare quelli esistenti, consentendo così alle aziende di creare, fornire e catturare valore. La strategia consente quindi agli utenti di trasformare idee ... Læs mere

    86,02 kr. eller Gratis med Kobo Plus

  • Get Scrappy

    Smarter Digital Marketing for Businesses Big and Small

    Marketing is changing rapidly, so sometimes it’s hard to keep up. Don’t get frustrated, get scrappy.It’s an exciting time to be in marketing, with an array of equalizing platforms from the Internet to social media to content marketing, that have reset the playing field for businesses large and small. Yet, it's also a challenging time, with much work to do and an ever-changing array of platforms, ... Læs mere

    128,68 kr.

  • ¡Wow!

    Deje al cliente boquiabierto con un servicio fuera de serie

    Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.Completamente actualizado con nuevas técnicas para ayudarlo a trabajar exitosamente hasta con los clientes más difíciles, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias ... Læs mere

    91,88 kr.

  • Uncopyable Sales Secrets

    How to Create an Unfair Advantage and Outsell Your Competition

    af Kay Miller ...
    Make more sales, grow your network, and become a top earner!Uncopyable Sales Secrets teaches a foolproof system for creating an Uncopyable Attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.Sales success isn’t the result of being good at selling a product or service…it comes from being good at selling yourself. ... Læs mere

    98,99 kr.

  • Strategic Marketing Planning and Control

    Plannning and Control

    The completely revised and updated 3rd edition of the hugely successful Strategic Marketing: planning and control continues to provide a concise yet comprehensive synthesis of the key strategic marketing concepts. The text cuts through the complexity and jargon surrounding the subject and is tightly written to accommodate the reading time pressures on students. A clear, comprehensive and user ... Læs mere

    2.260,18 kr.

  • The Right Sensory Mix

    Targeting Consumer Product Development Scientifically

    af Diana Derval ...
    Serier serie Business and Management (R0)
    Berry-AMA Book Prize FINALIST 2011!“The Right Sensory Mix” is one of the four best marketing books in 2011 according to the American Marketing Association Foundation.The Berry-AMA Book Prize is awarded annually be the Foundation (AMAF) and recognizes books whose innovative ideas have had significant impact on marketing and related fields. For additional information about the Berry-AMA Book Prize, ... Læs mere

    438,94 kr.