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Kunde service e-bøger

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  • Lean Customer Development

    Building Products Your Customers Will Buy

    af Cindy Alvarez ...
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Læs mere

    136,24 kr.

  • The JOLT Effect

    How High Performers Overcome Customer Indecision

    af Matthew Dixon, Ted McKenna ...
    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Læs mere

    Før 130,11 kr. Nu 107,11 kr.

  • This is Marketing

    You Can’t Be Seen Until You Learn To See

    af Seth Godin ...
    #1 WALL STREET JOURNAL BESTSELLER & INSTANT NEW YORK TIMES BESTSELLERA game-changing approach to marketing, sales, and advertising.For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup founder, a small business owner, or part of a large corporation ... Læs mere

    129,07 kr.

  • Delivering Happiness

    A Path to Profits, Passion, and Purpose

    af Tony Hsieh ...
    Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Læs mere

    80,18 kr.

  • Jobs to Be Done

    A Roadmap for Customer-Centered Innovation

    af Stephen Wunker, Jessica Wattman, David Farber ...
    In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: ... Læs mere

    164,04 kr.

  • Keep Your Customers

    How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty

    af Ali Cudby ...
    This fresh take on retention and revenue is "a useful guide to long-term customer loyalty that's engaging, insightful and actionable . . . a fast, easy read" (Jonathan Tower, Managing Partner, Catapult VC).It costs 5 to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company's process to keep its customers is tied directly to its revenue and ... Læs mere

    45,00 kr. eller Gratis med Kobo Plus

  • The Grid

    The Decision-making Tool for Every Business (Including Yours)

    af Matt Watkinson ...
    ____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden... ... Læs mere

    103,24 kr.

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    af Lee Cockerell ...
    Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade.In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma ... Læs mere

    146,29 kr.

  • Cheap

    The High Cost of Discount Culture

    af Ellen Ruppel Shell ...
    A myth-shattering investigation of the true cost of America's passion for finding a better bargainFrom the shuttered factories of the Rust Belt to the strip malls of the Sun Belt-and almost everywhere in between-America has been transformed by its relentless fixation on low price. This pervasive yet little- examined obsession with bargains is arguably the most powerful and devastating market force ... Læs mere

    42,41 kr.

  • Der unsichtbare Erfolgsfaktor

    Wie Kleinbetriebe durch cleveres Service Management groß werden

    af Marcus Lindner ...
    Viele Kleinunternehmer kämpfen täglich ums Überleben, während Giganten wie Amazon und Zappos scheinbar mühelos Märkte dominieren. Doch was unterscheidet erfolgreiche Unternehmen von solchen, die verschwinden? Marcus Lindner deckt in seinem Buch den wahren Erfolgsfaktor auf: exzellentes Service Management. Der Autor zeigt anhand beeindruckender Beispiele, wie Jeff Bezos mit dem "leeren Stuhl ... Læs mere

    75,00 kr.

  • Do B2B Better

    Drive Growth Through Game-Changing Customer Experience

    af Jim Tincher ...
    Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind ... Læs mere

    80,10 kr.

  • CRM & CEM: The Whole-Brain Customer Strategy

    af Hakan Tetik ...
    CRM & CEM: The Whole-Brain Customer Strategy is a guide that reframes how modern companies should think about customers. Instead of choosing between data-driven efficiency (CRM) and emotionally intelligent experiences (CEM), this book shows how sustainable growth comes from integrating both sides of the "corporate brain."Drawing on real examples, psychological insights, and practical frameworks, ... Læs mere

    44,84 kr. eller Gratis med Kobo Plus

  • Courting Business

    101 Ways for Accelerating Business Relationships

    af Ann Marie Sabath ...
    Why waste your time chasing after prospects when you can get them to come to you?Most self-proclaimed rainmakers let business drizzle in rather than positioning themselves to experience a downpour. Courting Business gives you the strategies for getting prospects to contact you. Ann Marie Sabath's proven three-step strategy will inspire you to be creative, consistent, and politely relentless in a ... Læs mere

    83,00 kr. eller Gratis med Kobo Plus

  • Customer-Centric Marketing

    Supporting Sustainability in the Digital Age

    af Jon James, Neil Kelley, Dr Neil Richardson ...
    Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development ... Læs mere

    322,78 kr.

  • The Secret Sauce of Sales Success : Get Inside Knowledge from Top Sales Professionals on What It Really Takes to Succeed

    af Terry L. Britton ...
    The world of sales is filled with noise—thousands of strategies, tactics, and programs that promise to deliver results. Yet, for most, success in sales remains elusive. The Secret Sauce of Sales Success cuts through the clutter and offers a no-nonsense, practical approach to mastering the art of sales. What sets this book apart is the firsthand knowledge shared by top sales professionals who have ... Læs mere

    102,63 kr. eller Gratis med Kobo Plus

  • Fifty Shades of Great Customer Service

    af Catherine DeVrye ...
    Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible ... Læs mere

    19,18 kr.

  • Yellow

    How to create a culture of service and stand up for the customers

    af David Gómez, Sandra Beckwith ...
    Oversat af Paul Jaramillo Birmaher ...
    YELLOW How to create a culture of service and stand up for the customers. A business parable inspired by real-life events. STOP COMPLAINING AND MAKE THINGS HAPPEN Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve. But, what if ... Læs mere

    59,00 kr. eller Gratis med Kobo Plus

  • Customer Service and Call Centre 101

    af Sophia Nelson-Doman ...
    In this textbook, you will learn how to communicate in the telecommunication industry and resolve issues. The lessons are tailored to help you provide excellent customer service and interpersonal relationship skills with individuals. It is very interactive and there are many practice exercises (Practercise) to use and learn from. ... Læs mere

    19,18 kr. eller Gratis med Kobo Plus

  • Ondernemerschap

    Succesfactoren voor prestatieverbetering en klantgerichtheid

    af Willem Mastenbroek ...
    Praktijkervaringen van ondernemers in de private en de publieke sector. Hoe weten zij de bureaucratie terug te dringen, hun mensen te motiveren en hun klantgerichtheid te verbeteren! Aparte hoofdstukken over concurrentiekracht, innoveren, het maken van een businessplan en het spel met banken en financiers. Direct toepasbaar door de vele voorbeelden. ... Læs mere

    37,29 kr.

  • The Blueprint of Hustle Empire

    af Afrin Sheikh, William Shakespeare, KRISHNA ARORA ...
    From Hustle to Empire is not a motivational book—it's a blueprint.It's written for creators, freelancers, and digital builders who are tired of chasing quick wins and ready to build something that lasts.This book exists because hustle alone is not enough anymore. Posting daily, learning endlessly, and working harder does not guarantee freedom. Systems do. Ownership does. Structure does.Inside ... Læs mere

    50,67 kr. eller Gratis med Kobo Plus

  • Rolling Revenue: Transforming Truck Drivers into Sales Ambassadors

    af James H. Hartwell ...
    This game changing book teaches you how to empower your drivers to become key players in your business strategy. Discover how simple conversations can become lucrative sales leads, how drivers can strengthen customer relationships, and how you can turn routine deliveries into revenue generating opportunities.Rolling Revenue is a must read for trucking professionals, fleet managers, and business ... Læs mere

    6,41 kr. eller Gratis med Kobo Plus

  • The CXPlorers: Understanding Customer Experience Excellence

    af Johan Botha ...
    This book is designed for business leaders, customer experience enthusiasts, marketers, and anyone eager to enhance their understanding of customer experience and create exceptional experiences that drive loyalty and growth. This guide will equip you with the insights needed to elevate your organization's customer experience to new heights. ... Læs mere

    38,42 kr. eller Gratis med Kobo Plus

  • Service Recovery Skills

    Customer Service Training Series, #7

    af Kimberly Peters ...
    Serier Bog 7 - Customer Service Training Series
    What do you do when problems occur? How do you respond to difficult or negative situations?The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. ... Læs mere

    51,25 kr.

  • Analyse von Kundenrezensionen in der Telekommunikationsbranche

    Eine empirische Studie mit dem Einsatz von Sentiment Analysis und Explainable AI

    af Despina Karagkioulmezi ...
    Serier serie Business and Economics (German Language)
    Diese Arbeit befasst sich mit Kundenrezensionen in der Telekommunikationsbranche, wobei moderne Machine Learning Methoden im Bereich Sentiment Analysis und Explainable AI angewendet werden.Hierbei wird als empirische Studie eine große Mengen an Textdaten aus Online-Bewertungen ausgewertet, um Erkenntnisse über emotionale Tendenzen, wiederkehrende Themenschwerpunkte und Einflussfaktoren auf die ... Læs mere

    480,04 kr.