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Satisfaction

How Every Great Company Listens to the Voice of the Customer

af Chris Denove, James Power ...

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by ... Læs mere

44,10 kr.

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by
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Lydbog

Biographical Memoir of John Wesley Powell, 1834-1902 (Unabridged)

af William Morris Davis ...

Fortalt af James Powers ...

Uforkortet

3 timer 38 min

In the annals of American exploration, John Wesley Powell stands as a towering figure. His daring expeditions down the Colorado River and through the Grand Canyon forever transformed our understanding of the American West. This captivating memoir, penned by renowned geographer William Morris Davis, offers an intimate glimpse into Powell's extraordinary life and legacy. From his humble beginnings ... Læs mere

42,00 kr.

In the annals of American exploration, John Wesley Powell stands as a towering figure. His daring expeditions down the Colorado River and through the Grand Canyon forever transformed our understanding of the American West. This captivating memoir, penned by renowned geographer William Morris Davis, offers an intimate glimpse into Powell's extraordinary life and legacy. From his humble beginnings
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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

af Carmine Gallo ...

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Læs mere

184,11 kr.

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of
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The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

af Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman ...

From the authors of the internationally-bestselling business classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades... ... Læs mere

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Også tilgængelig som: Lydbøger

From the authors of the internationally-bestselling business classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades...
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The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

af Lee Cockerell ...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... Læs mere

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Også tilgængelig som: Lydbog

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality
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Lean Customer Development

Building Products Your Customers Will Buy

af Cindy Alvarez ...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Læs mere

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Også tilgængelig som: Lydbog

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers
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Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade.In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma ... Læs mere

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Også tilgængelig som: Lydbog

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Too often salespeople get caught-up in doing things that do not have any great influence on successfully selling in today's fast-paced, dog-eat-dog, world. Everything from management faddism, organisational politics, blow-in and blow-hard guru consultants, and omnipresent technology; can cause a fatal drag on salesperson performance. When you are having that uncomfortable interview about your
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Almost every business leader admits that too often, they have a great year on the top line, but too little to show on the bottom line. And when they can't or won't take on more debt, they stay stalled, unable to fund the people, technology, equipment, facilities, acquisitions or expansion that will help their business grow and thrive. With often-overlooked solutions to the five core challenges to
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This comprehensive guide to Customer Relationship Management (CRM) draws on Barton Goldenbergs 20+ years of experience guiding firms to a successful implementation of CRM solutions and techniques. Goldenberg demonstrates how the right mix of people, process, and technology can help firms achieve a superior level of customer satisfaction, loyalty, and new business. Beginning with a primer for
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Satisfaction

Biographical Memoir of John Wesley Powell, 1834-1902 (Unabridged)

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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

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Lean Customer Development

Creating Magic

Can't Buy Me Like

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