Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and action-packed capabilities of CEA. Exploring the Internet's impact...

Bringing a practitioner's view to big data analytics, this work examines the drivers behind big data, postulates a set of use cases, identifies sets of solution components, and recommends various implementation approaches. This work also addresses and thoroughly answers key questions on this emerging topic, including What is big data and how is it being used? How can strategic plans for big data analytics be generated? and How does big data change analytics architecture? ...

This book explores cognitive behavior among Internet of Things. Using a series of current and futuristic examples – appliances, personal assistants, robots, driverless cars, customer care, engineering, monetization, and many more – the book covers use cases, technology and communication aspects of how machines will support individuals and organizations.This book examines the Cognitive Things covering a number of important questions:• What are Cognitive Things?• What...

The Agile Teams have proven to be promising alternatives to traditional software development team structures. However, when the big enterprises tried to apply agile frameworks such as Scrum and Extreme Programming for large efforts where hundreds of cross functional teams were working on a group of dependent products and services, several questions arose. The questions involved many aspects of the traditional enterprise ecosystem such as the scaling agile practices for large development ef...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to your success. So turn to this book to make sure you get it right. It offers a wid...

This chapter comes from Lean Six Sigma for Supply Chain Management , written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain management. Author Jim Martin includes more than 200 tables and figures describing roadmaps, critical success characteristics as well as specific information necessary to fully integrate Lean S...

Tackling one of the major challenges with implementing an information-governance program, this book provides insight into the best ways to convince businesses of the value of the practice. Most information-governance programs deal with problems that are common across every enterprise—poor data quality, inconsistency of business terms, fragmented view of the customer and product, and security and privacy. However, these issues manifest themselves differently across different industries and ...

Own your OSCP Risk with your OSCP resource. Be your own consultant: Your OSCP risk becomes your reward with this book and its accompanying digital resources. Cultivate an in-house knowledge base with the self-assessment that cuts out expensive consultants and gives you a competitive edge.RISK MANAGEMENTAssess OSCP risks and threats from a wide range of sources.QUALITY MANAGEMENTEnsure consistent OSCP quality in your organization, products, and services....

This WooCommerce Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the WooCommerce challenges you're facing and generate better solutions to solve those problems.Ask questions like:How do you measure the operational performance of your key work system...

Preparing for and passing the PMP(R) exam is no small feat. Although the number of certified PMP(R)s continues at a phenomenal rate, the exam failure rate remains uncommonly high. PMP(R) Exam Challenge! is designed to help you pass the exam by giving you an easy-to-use, highly portable publication, containing key relevant topics you are certain to

This CISO Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the CISO challenges you're facing and generate better solutions to solve those problems.Ask questions like: * How does the information system owner conduct a security impact analysis? * Why choose your V...

This Business Process Management Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Business Process Management challenges you're facing and generate better solutions to solve those problems.Ask questions like: * How do systems integrate with each other? * Is ...