Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Custo...

This books attends to what in French, since the 1980s, has been called the passeur, the figure of the intellectual, mediator, translator or journalist, who is also a socialized being in the world.The volume sets out from biographical contexts in such a way that the work as a whole is offered as a gallery of portraits leading from one kind of cultural understanding to another and then another... Geographically, the range is broadly European (England, France, Germany, Holland, Italy, Poland,...

One of the most persistent, troubling, and divisive of the ideological divisions within modernity is the struggle over the Enlightenment and its legacy. Much of the difficulty is owed to a general failure among scholars to consider how history, philosophy, and politics work together. Rethinking the Enlightenment bridges these disciplinary divides. Recent work by historians has now called into question many of the clichés that still dominate scholarly understandings of the Enlightenment’s l...

Liquid hydrogen is shown to be the ideal fuel for civil transport aircraft, as well as for many types of military aircraft. Hydrogen Aircraft Technology discusses the potential of hydrogen for subsonic, supersonic, and hypersonic applications. Designs with sample configurations of aircraft for all three speed categories are presented, in addition to performance comparisons to equivalent designs for aircraft using conventional kerosine-type fuel and configurations for aircraft using liquid ...

The Enlightenment has long been seen as synonymous with the beginnings of modern Western intellectual and political culture. As a set of ideas and a social movement, this historical moment, the 'age of reason' of the seventeenth and eighteenth century, is marked by attempts to place knowledge on new foundations. The Cambridge Companion to the French Enlightenment brings together essays by leading scholars representing disciplines ranging from philosophy, religion and literature, to art, me...

**A Wall Street Journal Bestseller!Now fully revised and updated in this paperback editionCongratulations, you’re a manager!**After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: You don’t really know what you’re doingThat’s exactly how Julie Zhuo felt when she became a rookie manager at the age of twenty-five. She stared at a long list of c...

Get your career off the ground with this updated guide to acing the technical pilot interview!Written by an experienced airline pilot, Ace the Technical Pilot Interview, Second Edition is filled with more than 1000 questions and answers, many of them all-new. This practical study tool asks the right questions so you'll know the right answers. It's a must-have, one-stop resource for all pilots, regardless of aircraft type, performance, or global region.

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, ...

This study guide includes basic helicopter fundamentals that every pilot should know including: principles in aerodynamics, flight maneuvers, and emergency recovery procedures. Topics such as Dissymmetry of Lift, Transverse Flow Effect, Loss of Tail Rotor Effectiveness and many more aerodynamic phenomenon are outlined in brief, easy to understand explanations.

"The missing link that will prepare your business and your mind for the next stage of business growth." --from the Foreword by Gino Wickman, author of Entrepreneurial Leap and TractionDoes your business own you more than you own it? Are you afraid it will collapse without you? Are you sacrificing your family, friends, and freedom to keep your business in business? What if, instead, your company could run on automatic while it continued to ...

This is a book about the science of shooting guns but it also applies to archery. Beginning with the most basic science, that gravity means you can never shoot straight, it carefully and clearly explains the physical science behind all aspects of shooting. Projectile motion, the effects of air resistance and rotational motion on projectiles, the importance of projectile shapes and materials, the science behind zeroing and many other topics are explained in the basic science section. We the...

Abandon the networking-for-networking's-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections.STOP NETWORKING. Seriously, stop doing it. Now. It is time to ditch the old networking-for networking's-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. In Superconnector, Scott Gerber and Ryan Paugh reveal a new category of professionals born out of the socia...