Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips a...

Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestsellerRaving Fans, are back with Gung Ho!-an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Through the inspirational story of business leaders, the revolutionary technique of **Gung Ho!**is revealed in three simple, yet amazingly powerful principles:The Spirit of the Squirrel: Pr...

Dog Man and Petey face their biggest challenges yet in the tenth Dog Man book from worldwide bestselling author and illustrator Dav Pilkey.Dog Man is down on his luck, Petey confronts his not so purr-fect past, and Grampa is up to no good. The world is spinning out of control as new villains spill into town. Everything seems dark and full of despair. But hope is not lost. Can the incredible power of love save the day?Dav Pilkey's wildly popular Dog Man seri...

An outrageously stylish, wickedly funny novel of fashion in the digital age, The Knockoff is the story of Imogen Tate, editor in chief of Glossy magazine, who finds her twentysomething former assistant Eve Morton plotting to knock Imogen off her pedestal, take over her job, and reduce the magazine, famous for its lavish 768-page September issue, into an app.When Imogen returns to work at Glossy after six months away, she can barely recogn...

"Music is the second most important thing," I say. That was something my mother would always say. We've stopped saying it out loud, but I think it all the same.The most important thing is love.From the author of the New York Times and USA Today Bestselling If He Had Been With Me comes a captivating novel about navigating—and protecting—the loves and friendships that sustain us.Ramona fell for Sam the mome...

'If The Girl on the Train was the woman of 2015, then Sophie Stark is this year's model. Anna North's novel, The Life and Death of Sophie Stark, has been a hit in America, with Lena Dunham describing its protagonist as a "totally unforgettable female antihero". Out now - soon every girl on every train will be reading it' Sunday TimesWho is the real Sophie Stark?The Life and Death of Sophie Stark is the story of an enigmat...

Winner of the 2016 Lambda Literary Award for Bisexual Fiction“I read The Life and Death of Sophie Stark with my heart in my mouth. Not only a dissection of genius and the havoc it can wreak, but also a thunderously good story.”—Emma Donoghue, New York Times bestselling author of Room“This novel is perceptive, subtle, funny and lingers in unexpected ways. The analysis of a woman who puts her art above all else is e...

What's worse than a bully? A bully who's the hottest jock in school!Wade Johnson thinks that he can get away with anything, just because he's the quarterback of our football team. He caught me staring at him during gym class Freshman year and branded me a “queer.” He and his teammates have been making my life hell ever since.But golden boy Wade just slipped up, and now he's one failing grade away from losing it all: his spot on the team, his hot cheerleader...

As a leader or manager, your job is to work with your team to meet your organization's goals. But as you know, that's not always as simple as it sounds. It's very easy to be busy but never really get anything done; always rushing but never really sure how what you're doing fits into the bigger picture.If this sounds familiar, then Lean Leadership has been written for you.Lean Leadership tells the story of Charlie, a manager in a chocolate factory, and his team. With the com...

Alice is a skilled pre-teen secret agent, but when she joins the forces of Wonderland, she's in over her head. Nothing they do makes sense! Mr. White, the new boss, is always running late for something. Maddie makes wacky gadgets and hats but stops for tea every hour. And Alice's new partner, Kitty, literally disappears during their mission training. How can Alice sneak into the evil Queenie Hearts's garden party and stop her top-secret, world-ending plan amid all this madness? With Far Ou...

"Orson and Ramona" is a short tale that teaches children about being different and being themselves. With beautiful illustrations, the important life lessons are demonstrated through the two main characters - Orson and Ramona. Orson is a monster with a problem. He is so handsome that the other monsters in his village tease him and tell him that he couldn't scare anyone if he tried. Orson finds an unlikely friend in Ramona, a fairy too big...

All Hope Cooper needed this year was to have the kind of Christmas her family always cherished. But with her parents gone and her only brother having to work, it doesn't look like it's going to work out for her. There's nothing she can do about her parents, but she most certainly can voice her annoyance at her brother's boss for making him work out of town all through the holidays.Beckett James hates the holidays and everything that goes with them. They were important at one time, ...