An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion by 2017 and is set to hit $20 billion in 2021. The threat of...

This audiobook narrated by Stephen Perring presents a radical new approach to economic policy that addresses the symptoms and causes of inequality in Western society todayFueled by populism and the frustrations of the disenfranchised, the past few years have witnessed the widespread rejection of the economic and political order that Western countries built up after 1945. Political debates have turned into violent clashes between those who want to "take their country...

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

Culture will keep you fit and healthy. Culture will bring communities together. Culture will improve your education. This is the message from governments and arts organisations across the country; however, this book explains why we need to be cautious about culture. Offering a powerful call to transform the cultural and creative industries, Culture is bad for you examines the intersections between race, class, and gender in the mechanisms of exclusion in cultural occupations. Exclusion fro...

In the world as we know it, you can be attacked both physically and virtually. For today's organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team, managing conflict and raising your confidence levels, to improving your financial management...

Who is McLaren's greatest nemesis?What disappoints Ocado about their competitors?What wakes Google up at 4am?Why does Wimbledon sweat the small stuff?Wild Thinking will provide readers with the confidence to run their business differently, through unique access to thinking from the most original organizations in business today.The most successful businesses in the world are singular in their goals, yet they express them in many different and creative ways, allowing them to own a space that...

Welcome to the economy of algorithms. It’s here and it’s growing. In the past few years, we have been flooded with examples of impressive technology. Algorithms have been around for hundreds of years, but they have only recently begun to ‘escape’ our understanding. When algorithms perform certain tasks, they’re not just as good as us, they’re becoming infinitely better, and, at the same time, massively more surprising. We are so impressed by what they can do that we give them a lot of agen...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion by 2017 and is set to hit $20 billion in 2021. The threat of...

THE ISLES OF SCILLY MYSTERIES #1‘Gripping, clever and impossible to put down. I’ve been a Kate Rhodes fan for years and in Ben Kitto she has created a detective who is just as complex and compelling as Kate’s elegant plotting and stunning prose. The claustrophobia and paranoia of the island are so brilliant evoked, I could almost feel the tide encroaching as time ran out to find the killer' Erin Kelly, **author of He Said, She ...