Your go-to guide for building better digital experiences in one of the world's most unique industries.Written by Steve Johnson, Co-Founder and Chief Product Officer of insured.io, this pocket-sized guide distills more than two decades of insurance and UX experience, plus insights from over 250,000 customer interactions, into clear, practical advice you can actually use.Learn how to simplify, modernize, and improve every step of the policyholder journey. Whether you're a car...

1975 was shaping up to be Joe Holland's year. Everything was clicking into place. In the first few months he'd passed his driving test, completed his electrical apprenticeship and was approaching his twenty first birthday, when he'd gain access to his deceased grandfather's inheritance money. Apart from his toxic relationship with his stepfather, life was good. But in May, a family skeleton came rattling out of the cupboard where it had been hidden for decades. Joe was to learn that every ...

Vero discovers a surprising secret in a small town convenience store. Can Vero resolve this crisis?

Explore the life and times of one of the most storied franchises in baseball—it's the next best thing to a seat at Wrigley Field on a summer afternoon.Pairing historical black-and-white images with contemporary photos of the modern game, Chicago Cubs Yesterday & Today celebrates more than 130 years of ups and downs in the history of the team and its legions of rabid fans. The book examines the ballparks, the teams, the players, and the colorful characters t...

Soon to be a MAJOR MOVIE. A gripping and heartbreaking story, A Thousand Miles from Care tells the 30-year quest Steve Johnson undertook to uncover the truth about his brilliant brother’s death.At the entrance of Sydney Harbor, the cliffs rise fourteen stories above the Pacific, like a gigantic skirt made of sandstone. North Head, one of the most memorable cliffs, is a gorgeous place to watch the sunrise. But it’s an unforgiving place to lose your footing....

London 1939. With a global conflict on the horizon, 19-year-old waitress, Charlotte Reid meets 21-year-old fighter pilot Tom Hammond. They soon realise that they have something special and after a short engagement, they marry, just after war with Germany is declared. The fall of France puts the Luftwaffe within striking range, and Tom in the thick of the action during the Battle of Britain. Both he and his young wife are taken through every nerve-shredding emotion as the fight for air supe...

A gorgeously illustrated, modern retelling of the classic The Little Engine That Could, sharing the timely message that everyone's journey is different, and that sometimes, success comes from a helping hand.Graduation day is finally here! The Little Blue Engine, the Yellow Passenger Engine, and the Red Freight Engine are excited to take their final test of Engine School: making their first solo trip over the mountain. But each engine encounters different c...

In the 1970s you could travel from the Scottish border to the Yorkshire coast resort towns using only red and white United buses. In the 2000s you can still do the same but in turquoise Arriva buses. It would be easy to assume little has changed, but to do so would miss the existence of one of the most distinctive operators of the 1980s and 1990s – Northumbria Motor Services. Operating buses in the English county with the lowest population density at a time when unemployment was soaring as...

Best Loop Hikes Colorado includes detailed hike descriptions, maps, and color photos for approximately 100 of the most scenic loop hikes in the area. Hike descriptions also include history, local trivia, and GPS coordinates. Best Loop Hikes Colorado will take you through state and national parks, forests, monuments and wilderness areas, and from popular city parks to the most remote and secluded corners of the area to explore the most spectacular loop hikes.

Earth visionaries. Climate drivers. Believers. World in their Hands tells the stories of those who saw the importance of our natural world and dedicated their lives to its conservation, preservation, and protection in diverse and inspiring ways. These were tireless champions—thinkers, doers, and fighters who spoke up and took action long before it was fashionable, or critical.Thinkers such as Henry David Thoreau and Aldo Leopold ground us in their deeply rooted emotional and physic...

Best Loop Hikes Wisconsin includes detailed hike descriptions, maps, and color photos for approximately 100 of the most scenic loop hikes in the area. Hike descriptions also include history, local trivia, and GPS coordinates. Best Loop Hikes Wisconsin will take you through state and national parks, forests, monuments and wilderness areas, and from popular city parks to the most remote and secluded corners of the area to explore the most spectacular loop hikes.

Best Lake Hikes Wisconsin includes detailed hike descriptions, maps, and color photos for approximately 100 of the most scenic lake hikes in the area. Hike descriptions also include history, local trivia, and GPS coordinates. Best Lake Hikes Wisconsin will take you through state and national parks, forests, monuments and wilderness areas, and from popular city parks to the most remote and secluded corners of the area to view the most spectacular lakes and rivers.