‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was adopted by loving parents. When she was twenty-on...

NEW 4th EDITION!Boost your bottom line and staff morale with these practical and simple to implement ideas.After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense t...

Japan-An A-Z Guide is your handy guide to living, working and traveling in Japan-or doing business with the Japanese. The book will gently guide you through all aspects of Japanese life-from catching bullet trains and office etiquette to eating sushi and karaoke singingWritten by one-time Australian Executive Woman of the Year, the author draws on her own experience-with a practical and personal approach. First published over 20 years ago, it has been updated with input from Toshiy...

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish,...

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about...

‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, the late Bryce Courtenay, best selling author of 'Power of One' says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was a...

The 7 most expensive words in any organisation are...'We have always done it that way.' Running a business is tough in the best of times but when things do go well, it's easy to be complacent. Few business owners and leaders are complacent today, however. After decades of growth and prosperity, the 'GFC' has been a wake-up call for many, and a reminder that good and prudent financial business practices not only deliver greater margins but can prove a lifeline in diffi...

Meet Dave Hart. Dave is worried. He's an investment banker and it's not long until 'B' day, the most important day of the year. He's thinking what he would do with a million pounds. But we all know a million pounds just isn't what it used to be... At Bonus Time, No One Can Hear You Scream is the tale of one man's quest for his annual bonus in a world where ambition, insecurity and moral ambiguity are second nature to those who inhabit it. Sharply observed and extremely funny, this is a bri...

In September 2012, a YOUGOV poll conducted in Britain found that the person British workers would most like as their manager was Sir Richard Branson.With over 40 years in business, Richard Branson is an inspiring pioneer of humanitarian projects and an iconic business leader. In The Virgin Way: How to Listen, Learn, Laugh and Lead, Richard shares and distils his secrets of leadership and success. Featuring anecdotes from his own business dealings, as well as his observatio...

You don't need a marketing degree or intensive training to build an attention-grabbing brand; you just need this book - and 30 days.Simon Middleton shows you how to create, manage and communicate your brand profoundly and effectively, in just 30 days, by following 30 clear exercises. How you work through the book is up to you, the result will be the same: an authentic, compelling, and highly distinctive brand that will attract and engage customers and fans. You will learn how to:

Want to know what really goes on on an aeroplane? Let's go behind the scenes and fly high with these tall tales and gossip from the galley!Everyone wants to be a flight attendant, or at least they want to know about the cushy lifestyle they lead – flying to exotic destinations, swanning about in five-star hotels, daytime lazing around the pool and night-time tabletop dancing with Bollywood stars. At last the lid is lifted. Come on board a real airline with a real f...

Every year thousands of people dream of starting their own business, but many struggle to come up with a viable idea. This book is the answer! Exploring over 100 innovative yet achievable business ideas, START ME UP! is all you need to start your career as an entrepreneur. With the flexibility provided by the Internet and other technological advances, many of the ideas are also perfect for the stay-at-home mum or anyone wanting to establish a home-based business. As well as the ideas thems...