Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrat...

With the centenary of the First World War, communities across Canada arranged commemorations of the war experience to honour local servicemen who, through their triumphs and sacrifices, were presented as laying the foundation for a free and independent country. Often overlooked are the triumphs and sacrifices of those who supported those soldiers, and the war effort in general, back at home. The Frontier of Patriotism provides an in-depth look at all aspects of Alberta’s involvement in the...

To become a great English teacher, what do you need to know and what do you have to do? I reflected continually on those questions during a four-year teaching sojourn in Thailand. In this book I present my answers. After being invited to develop a course in TEFL (Teaching English as a Foreign Language) at Chiang Mai University’s Language Institute, I developed this text for my students – all of them westerners preparing for a stint teaching English overseas. I improved the text continually...

Professor and writer Peter Stalker McKenzie recounts experiences with a licensing board that denied due process of law and equality of the law in this tantalizing novel based on a true story. During this difficult personal trial, political and defiant forces combined to assure that their agenda would succeed without opposition. While there are always various sides to every story; find out which one is based upon truth and not on lost truth. When Truth Is Lost represents a personal...

Che is raised in isolated privilege by his New York grandmother, the precocious son of radical Harvard students in the sixties. Yearning for his famous outlaw parents, denied all access to television and the news, he takes hope from his long-haired teenage neighbour who predicts 'They will come for you, man. They'll break you out of here.' Soon Che too is an outlaw, fleeing down subways, abandoning seedy motels at night, as he is pitched into a journey that leads him to a hippy commune in ...