"While it is usually helpful to launch improvement programs, many such programs soon get bogged down in detail. They either address the wrong problems, or they keep beating on the same solutions, wondering why things don't improve. This is when you need an objective way to look at the problems. This is the time to get some data."Watts S. Humphrey, from the ForewordThis book, drawing on work done at the Software Engineering Institute and other organizations, shows ho...