This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction.Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospi...

Today’s organizational leaders contend with a considerable array of potentially profound disruptive forces. Emerging information management and creation tools like AI and robotics, in conjunction with economic swings, global manufacturing shifts, and political instabilities, are creating immeasurable effects on business strategies and leadership practices. Transforming short-term challenges into long-term opportunities requires rising to the occasion, or what we call "clutch leade...