It was an ordinary day. I had planned my regular routine, until I realized that my cell phone bill was due. I jumped out of bed, got dressed and hurried to the store to pay it. When I got there, to my amazement, I learned that I was eligible for an upgrade. I wasn't expecting that at all; I mean, I thought for sure that I had recently allowed one of my kids to talk me into letting them use my upgrade. I argued back and forth with the representative, until he finally got tired and offered t...