CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and m...

An all-ages, adventure-comedy graphic novel, Billy Johnson and His Duck Are Explorers has it all: humor, peril, and out-of-this-world archaeological adventures (oh, and ducks!). Billy Johnson, the son of two world-famous explorers (who mysteriously disappeared eight years ago) has big dreams. The teenager may be a part-time janitor now, but exploring is in his blood. He just needs one big discovery to prove to the Explorers League that he's worthy of the rank of Ace Explorer. Luckily, Bill...

Whitstead, Harvest 1845Darkness threatens Whitstead as autumn comes. Evil forces are on the move against the town as a whole, but also individual hearts and minds. As Halloween approaches, the veil between worlds thins and demons, vampires, dangerous fae, and madmen are not the only threat—spirits and ghosts loom as well.Love is lost and won. An exiled heir seeks help from dragons. An ancient guardian faces invading peril. Aliens seek lost equipment. A lady helps a ghost fi...

This is the essential resource and job-hunting guide for all those interested in international careers in the US government, multinational corporations, banks, consulting companies, international and nongovernmental organizations, the media, think tanks, universities, and more. Careers in International Affairs, now in its ninth edition, provides up-to-date insights about the range of possibilities in the global workplace and tips on how to get these jobs—along with profiles of hundreds of ...

The Carnegie Engagement Classification is designed to be a form of evidence-based documentation that a campus meets the criteria to be recognized as a community engaged institution. Editors John Saltmarsh and Mathew B. Johnson use their extensive experience working with the Carnegie Engagement Classification to offer a collection of resources for institutions that are interested in making a first-time or reclassification application for this recognition. Contributors offer insight on appro...

Are there better ways to address community challenges than expending funds on international service-learning?In attempting to wed learning and service, are we are exploiting the “other” for new, or recycled, aims?As these questions attest, of all types of service-learning, international service-learning (ISL) most starkly illuminates the tensions between the liberatory and oppressive potentials of practice.This book explores the ramifications of realizing a new age of service-learning that...