The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field and its future. This unique volume brings together a group of distinguished authors—both seasoned and new—for a rare critical examination of the field of public administration yesterday, today, and tomorrow.The book begins by examining the ideas of previous Minnowbrook conferences, such ...

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interaction...

Meet the Bakery Babies-the cutest and sneakiest babies in town! Join alongside these adorable babies while they sneak out of their cribs late at night and they make their way to the local bakery. It's an ooey, gooey adventure you don't want to miss! This rhythmic tale is a playful delight with charming illustrations bursting with sweetness on every page. Family fun recipes included. Enjoy with your favorite little baker!

Climb aboard and sail away on an adventure with The Captain & His Crew. A maritime expedition awaits, but be sure to lookout for whales, treasure and maybe even pirates! I bid you fair winds and following seas.

A status-obsessed senior unexpectedly falls for a freshman because of his Danny Zuko audition in their high school's production of Grease in this outrageously funny epistolary novel set in 1991."Matt Boren brilliantly captures the voices of students way back in 1992 with humor and wit and a unique ability to shift from freshman to senior, boy to girl, cheerleader to theater geek. In this hilarious novel, Boren adeptly proves that the more things change, th...

New England Puritan sermon culture was primarily an oral phenomenon, and yet its literary production has been understood mainly through a print legacy. In Jeremiah's Scribes, Meredith Marie Neuman turns to the notes taken by Puritan auditors in the meetinghouse in order to fill out our sense of the lived experience of the sermon. By reconstructing the aural culture of sermons, Neuman shifts our attention from the pulpit to the pew to demonstrate the many ways in which sermon audit...

From Author Meredith Newman comes a charming story about creativity, ingenuity and giving back to one's community. Children of all ages will be captivated by the bright and engaging illustrations as they are drawn into the story.Find out how Mr. Small's clever idea turns a rainy day into fun as kids are once again able to play outside despite the rain after Mr. Small transforms a New York City playground into a covered oasis for the kids.Enjoy the Extension Activities inclu...

New England Puritan sermon culture was primarily an oral phenomenon, and yet its literary production has been understood mainly through a print legacy. In Jeremiah's Scribes, Meredith Marie Neuman turns to the notes taken by Puritan auditors in the meetinghouse in order to fill out our sense of the lived experience of the sermon. By reconstructing the aural culture of sermons, Neuman shifts our attention from the pulpit to the pew to demonstrate the many ways in which sermon audit...

Thanks to coded notes taken by the teenager John Pynchon, this volume transports the reader, virtually, back to Sundays in the seventeenth century, when the community gathered to listen to the Rev. George Moxon. The setting was Springfield, Massachusetts, founded in 1636 by John's father William Pynchon. As a note-taker, John recorded just what he heard in this rare resource, which allows the reader to listen in on the weekly sermons he documented in the 1640s. This symbol-by-symbol transc...

The Greatest Romance Novels of All Time - is a meticulously curated anthology, which assembles seventy of the most revered romance novels from the annals of classic literature. This edition stands as a testament to the enduring allure of romantic storytelling, encompassing a diverse array of narratives that explore the multifaceted nature of love and human relationships. Each novel, carefully selected for its emotional depth and timeless relevance, offers readers a profound glimpse into th...

HOW WILL YOU REMEMBER THE PANDEMIC?40 authors from around the world set out to record their innermost feelings-- to offer inspiring, heartfelt, creative takes on the Covid-19 pandemic. Crime fiction, elegant and angry poetry, and gut-wrenching personal essays: all paint a picture of the year and help us make sense of the sacrifices we've made in 2020.Thank you for your generous support: all profits donated to charity.A brainchild of editor Lise McClendon, the anthol...