A book unlike any other customer service guide, Willie’s Way translates Willie’s common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.As a successful speaker and author who travels const...

Will your business relationships suffer or be saved by your ability to communicate?Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicat...

This is your practical, step-by-step guide to selling ideas, building influence, and growing opportunities in the most effective manner possible.What causes decision-makers to really listen to what you have to say? It can be very frustrating when the gatekeepers to your personal and professional success seem disinterested in your thoughts and suggestions. You can’t assume that good ideas will yield positive results, nor that a strong desire will enable you to surmount all obstacles...

Will your business relationships suffer or be saved by your ability to communicate?Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets ...

Acquire the knowledge and skills necessary to earn success in today’s radically diverse, rapidly changing world with 30-Day Journey to Accelerate Your Success.This is more than a professional development book; it is a one-month journey to establishing a firm foundation in the principles that enhance performance and drive professional growth. If you commit to intentionally focusing on accelerating your success, over the course of 30 days you will master the then catalysts f...

PERFECTIONISM IS A POWERFUL DRUG.DOES THE ADDICTION HAVE ITS GRIP ON YOU?Perfection. It sounds appealing. After all, what is better than perfect? The allure of perfection hooks and draws us in. Once we've tasted perfection, good will never be good enough again! At least that's what we tell ourselves.Author Jeffrey A. Kramer knows all too well how debilitating an addiction to the ideal can be. After a lifetime pursuing perfection, he...