Do you feel ignored by your council? Are you tired of being passed from one officer to another with no answers, no clarity, and no progress?You are not alone. And you do not have to struggle through the complaints process on your own.How to Complain to Your Council is a clear and practical handbook that shows you exactly how to raise issues, organise your evidence, structure your complaint, and get fair outcomes. Councils deal with thousands...

Banks handle millions of customers, yet many people feel lost when something goes wrong. Payments fail. Advice is unclear. Information is wrong. Staff give mixed messages. Complaints drag on with no proper answer. You are left frustrated and unsure what to do next. This book gives you clarity and control.How to Complain to Your Bank is a direct and practical guide that shows you how the bank complaints system works and how to use it with confidence. It explains every stage in simpl...

El segundo volumen de la serie “Rescate arqueológico en la cuenca del Río Chixoy”, publicado en 1980 en el marco del proyecto RCP 500 del Centro Nacional de Investigación Científica de Francia, presenta la descripción del sitio más importantede esta zona : Cauinal (Capítulo 1), y de las excavaciones que fueron practicadas en el área, de noviembre de 1978 a mayo de 1979 (Capítulo 2). El Capítulo 3 es una amplia descripción de las estructuras encontradas en el grupo ceremonial A, que compren...

Mills & Boon’s most popular romances by your favourite authorsChristy McKellenTherese BeharrieBella BucannonMaureen ChildSarah M. AndersonYvonne LindsaySheri WhiteFeatherAndrea LaurenceRachel BaileySilver JamesMichelle SmartCat SchieldSara Orwig

Love Inspired Suspense brings you three new titles! Enjoy these suspenseful romances of danger and faith.This box set includes:TRACING KILLER EVIDENCE (A Dakota K-9 Unit novel)by New York Times bestselling author Jodie BaileyForensic artist Isabella Whitmore narrowly escapes an abduction attempt in the Dakota Badlands, only to find herself targeted by a mysterious assailant. With the help of FBI special agent...

Telling the stories of young refugees in a range of international urban settings, this book explores how newcomers navigate urban spaces and negotiate multiple injustices in their everyday lives.This innovative edited volume is based on in-depth, qualitative research with young refugees and their perspectives on migration, social relations and cultural spaces. The chapters give voice to refugee youth from a wide variety of social backgrounds, including insights about their migratio...

Lesbian, gay, bisexual and transgender (LGBT) people often face unique challenges as they grow older. It is vital that those providing them with care and support understand their needs, wishes and experiences.This book demonstrates how biographical approaches can increase understanding about the distinct perspectives of older LGBT people, enhancing inclusive care and support. Chapters explore people's expectations and fears surrounding care and service provision, the impact of disc...

White Self-Criticality beyond Anti-racism powerfully emphasizes the significance of humility, vulnerability, anxiety, questions of complicity, and how being a “good white” is implicated in racial injustice. This collection sets a new precedent for critical race scholarship and critical whiteness studies to take into consideration what it means specifically to be a white problem rather than simply restrict scholarship to the problem of white privilege and white normative invisibility. Ultim...

To understand safe water and sanitation in East Africa, it is important to consider the contributions of African feminist analysis. This perspective will unveil inequities in the distribution of resources, demonstrate how localized solutions which are driven by women’s collaborative work have had an impact by temporarily easing the burden, and paint a multilayered picture of the lives of women and girls who are the predominant providers of water to households. This book explores the effect...

There is a reason why people claim great respect for officers of the law: the job, by description, is hard—if not deadly. It takes a certain kind of person to accept the consequences of the job— seeing the very worst situations, on a regular basis, and knowing that one’s life is on the line every hour of every day. Working in law enforcement is emotionally and psychologically draining. It affects these public servants both on and off the job. Said plainly, shaking an officers’ hand when yo...

The most important moment in youth sports happens in the car ride home—not on the field.As a sports parent, you know the feeling. Your child walks off the field quieter than usual, shoulders tight, and you want to help. But what should you say? Most parents don't realize that the invisible work—how you respond to failure, when you stay quiet, and what you reinforce in those small moments—shapes whether your child builds real confidence or carries pressure that follows them off the f...

This 26th edition of Best New Horror showcases some of the very best short stories and novellas published in 2014. So get ready to spread your wings and take a bite out of this latest anthology of agony. And don't forget to tell your fellow fiends about our new series of Best New Horror reprints. Just let them know who sent you . . .The Old Hag