Research shows that most lawyers think they know what their clients want – but their clients don’t always agree. How can lawyers and their firms truly understand the client perspective? How can they know what their clients are really asking for? What do lawyers need to know in order to get – and stay – hired? What Clients Want from Law Firms combines the collective perspectives of clients in order to focus the lawyer’s mind on their end goal – providing a service that people want and will ...

In an age where antimicrobial resistance amongst pathogens grows more prevalent, particularly in the hospital setting, antimicrobial stewardship is an evidence-based, proven measure in the battle against resistance and infection. This single comprehensive, definitive reference work is written by an international team of acknowledged experts in the field. The authors explore the effective use of coordinated antimicrobial interventions to change prescribing practice and help slow the emergen...

Our experiences of the city are dependent on our gender, race, class, age, ability, and sexual orientation. It was already clear before the pandemic that cities around the world were divided and becoming increasingly unequal. The pandemic has torn back the curtain on many of these pre-existing inequalities.Contributions to this volume engage directly with different urban communities around the world. They give voice to those who experience poverty, discrimination and marginalisatio...