Social Justice and the Modern Athlete: Exploring the Role of Athlete Activism in Social Change is an edited volume in which editor Mia Long Anderson and various contributors identify and discuss athletes who have been at the forefront of social movements to lead change in distinct areas of society, including politics, gender equity, and mental health.Contributors analyze how this activism speaks to the impact that athletes can have on raising awareness and...

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased producti...

An underlying assumption undergirding institutions of higher education is that they serve as a means to upward socioeconomic mobility and, in turn, a way to address poverty that is tied to certain racialized/sexualized bodies. Although the education crisis is not an American or European problem in the geographic sense, but instead a global problem that plays itself out differentially across space and time, this volume focuses on the westernized university, in the US and abroad. It asks que...

The best-selling and awarding-winning novel about a Black boy who helps folk heroes and gods through storytelling is now a dynamic graphic novel! "This graphic adaptation of the children's novel that began the 'Tristan Strong' trilogy will have plenty of appeal for readers who are interested in African and African American characters and folklore. The illustrations pop with energy and color."-- School Library Journal The talented team of Robert Venditti and Olivia Stephens brings to glorio...

The progress of several businesses was severely challenged through the advent of the COVID-19 pandemic, with several businesses collapsing globally. Apart from the pandemic, the business posture and dynamics of yesteryear has significantly changed, as the way business is conducted today, especially in this era of Industry 4.0 and the proliferation of technology-assisted processes, have created a new environment for doing business. Comparatively, yesterday’s businesses seemed to have been i...

This book focuses on developing a systematic approach to understanding the transformations in Africa's public sector social media landscape. Looking at the use of social media from the African public sector perspective, the authors present a comprehensive understanding of social media practices and how these could be integrated into African public sector institutions’ operational activities in order to deliver greater value for African citizens and consumers of public goods and services. C...

The book summarizes the vision and mission of Dr. Kwame Nkrumah and his strategies for moving Ghana from a third world country to a first world by the shortest possible means. It also looks at the economic repercussions of his overthrow. It contains all the major infrastructural developments covering air, road, rail, sea transport, as well as telecommunication and major projects covering agriculture, industry, and the factors that led to their failure. Conditions that compelled him to intr...

This is the first book that examines Ghana's compliance with the United Nations Convention on the Rights of the Child (CRC). Ghana being the first country to ratify the Convention, it thus fills an important gap in the literature on Ghana. The book throws a searchlight on a wide range of rights issues including children's identity, violence against children and women, child exploitation and children in conflict with the law plus a host of other CRC related issues and further identifies and...

This book explores the dynamics of public relations (PR) in emerging economies across Africa, South America, and Asia.Offering an in-depth examination of the cultural, political, and media landscapes that define PR practices in these regions, chapters highlight innovative approaches, challenges, and opportunities for both scholars and practitioners.The authors explore the unique ways organisations address ethical dilemmas, respond to crises, and leverage purpose-driven campaigns to...

This book explores the issues around small business and entrepreneurial activities in Africa within the context of frequent collapse of businesses, seizures by governments, lack of access to capital and raw materials as well as the reliance on the informal sector. All these issues, the Editors argue, have been exacerbated by the advent of the COVID-19 pandemic. However, entrepreneurship must be at the heart of efforts to transform Africa’s economic prospects to ensure sustained economic gr...

This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations i...

Can anybody tell us why profound poverty continues to plague our nation of barely 25 million people in this modern era of globalization in 2012? Why do you think the vast majority of our beloved people live on less than a dollar a day and struggle from cradle to grave living in near squalor, and eking out near subsistence existence? Ask yourself why is it that in the midst of this profound abject poverty less than ten percent of our fellow countrymen and women live in opulence and wallow i...