Welfare states globally have been subjected to reform agendas that have stressed economic competitiveness but how has global competition reshaped welfare states in practice?Providing a new cross-national and international narrative this book captures the complexity of social policy reform process that have taken place over the past 25 years. Drawing on data relating to multiple countries the authors examine global, cross-national and local cases in order to shed light on the impact...

This book constitutes the proceedings of the 7th International Workshop on Chatbot Research and Design, CONVERSATIONS 2023, which was held during November 2023.The 12 regular papers were carefully reviewed and selected for inclusion in the book. They were organized in following topical sections:Understanding and Enhancing Conversational Interactions, LLM-driven Conversational Design and Analysis, Ethical Perspectives and Bias, Complementing Perspectives.

This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024.The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Custom...

This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online.The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX...

This book constitutes the proceedings of the 6th International Workshop on Chatbot Research and Design, CONVERSATIONS 2022, which was held during November 2022.The 12 papers included in this volume were carefully reviewed and selected from a total of 27 submissions. They were organized in topical sections named: chatbot users and user experience; chatbot design and applications.

This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are struc...

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots ...