From the author of The Epidemic of Empathy in Healthcare and The Good Doctor comes a book that explores how the pandemic and other crises revealed what excellence in healthcare truly means and presents an action plan to achieve it.The goal of healthcare has always been to reduce suffering, but three perfect storms of recent years—the health storm produced by the Covid-19 pandemic; the economic storm that resulted from its disruptions; and the soci...

Harness the power of social capital to improve the efficacy and efficiency of healthcare organizationsWritten by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare, arguing that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations....

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare.One of healthcare’s most acclaimed...

What does it mean to be a good doctor today?Dr. Thomas Lee, a renowned practicing physician, healthcare executive, researcher, and policy expert, takes us to the frontlines of care delivery to meet inspiring, transformative doctors who are making a profound difference in patients’ lives—as well as their own. These revealing, intimate profiles of seven remarkable physicians are more than a reminder of the importance of putting patients first. They provide an invalua...

From the top experts on healthcare workforce engagement comes a vital road map to reduce the alarmingly high—and fast-growing—rate of staff burnout and to transform care.More than half of U.S. physicians and 40 percent of nurses experience one or more symptoms of burnout. This crisis poses a serious threat to our health systems, impacting not only the well-being of the caregiving workforce but also that of their patients.Written by a team of thought leaders...

As this bestseller predicted, Trump has only grown more erratic and dangerous as the pressures on him mount. This new edition includes new essays bringing the book up to date—because this is still not normal.Originally released in fall 2017, The Dangerous Case of Donald Trump was a runaway bestseller. Alarmed Americans and international onlookers wanted to know: What is wrong with him?That question still plagues us. The Trump administratio...

Is your healthcare organization spending too much time on strategy—with too little to show for it?If you read (or listen to) nothing else on strategy, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones for healthcare professionals to help you catalyze your organization's strategy development and execution.This collection of articles includes "What Is Strategy?" by Mic...

As the inner healing movement continues to grow and expand, it can be overwhelming to know what is actually available, and to find what works best for you. For the first time ever, 12 pioneering voices have come together to create a one-of-a-kind resource to help you find your way to freedom. They are the generals who represent the main headwaters from which many of today's inner healing streams flow. In these pages, you will find:A theological foundation for inner healing

As this bestseller predicted, Trump has only grown more erratic and dangerous as the pressures on him mount. This new edition includes new essays bringing the audiobook up to date—because this is still not normal.Originally released in fall 2017, The Dangerous Case of Donald Trump was a runaway bestseller. Alarmed Americans and international onlookers wanted to know: What is wrong with him?That question still plagues us. The Trump administ...

Help your team excel.Go from being a good practitioner to being an extraordinary leader of healthcare professionals.If you read nothing else on leadership, read these articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones for healthcare leaders to help you and your team excel, maximize performance, and live into your mission.Leading experts, such as Thomas H. Lee, Daniel Gole...

The first comprehensive resource for teaching spiritual leadership development in the twenty-first century—for all faith traditions.America is changing. Technology, social networking, global economics, immigration, migration and multiculturalism urge communities of faith to expand their vision of spiritual leadership and reflect on how leaders can better serve congregations and communities in the twenty-first century.In this multifaith, cross-cultural and c...

Help your team excel.Go from being a good practitioner to being an extraordinary leader of healthcare professionals.If you read (or listen to) nothing else on leadership, listen to these articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones for healthcare leaders to help you and your team excel, maximize performance, and live into your mission.This collection of articles includes "W...