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Emerald Points Serie de eBooks

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  • Delivering ITSM for Business Maturity

    A Practical Framework

    de Beverly Weed-Schertzer ...
    Series series Emerald Points
    IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs – or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer ... Leer más

    $766 MXN

  • (Il)logical Knowledge Management

    A Guide to Knowledge Management in the 21st Century

    de Beverly Weed-Schertzer ...
    Series series Emerald Points
    In today’s world, strategic knowledge management is a critical practice for all businesses seeking to protect its assets and produce intelligible and useable information. However, formally implementing a comprehensive knowledge management infrastructure to support an organization—enabling businesses to create, protect, and collaborate through knowledge—is often easier said than done. How do ... Leer más

    $681 MXN