When a new family moves in next door, Joe's mum explains that they are asylum seekers. Joe hears that they are silence seekers, especially as Mum adds that they need peace and quiet. When he sees a young boy from the family sitting disconsolately on the steps, Joe decides to help him find a quiet place in the noisy and chaotic city.A simple, moving story which is the perfect way to gently open discussion around the refugee crisis.

As first-generation students gain greater access to higher education, faculty, and staff at colleges and universities must provide intentional engagement that supports their persistence and graduation. This book serves as a guidebook for higher education practitioners seeking to implement or enhance first-generation programming at their institutions.The chapters provide detailed descriptions of the development, implementation, and assessment of programs and practices intended to su...

Once you've got a web site up and running it is all too easy to sit back and relax. But how do you know you did a good job? How can you improve the site you have based on real user behaviour? Without getting feedback from your users, how will you find out how it's being used? Web traffic analysis allows you to gain some insight into your site users: where they come from, what pages they like, and how often they come back. However, as statistics are prone to being misinterpreted, your insig...