Are you trying to devise, implement or fix KPIs?This book is for people who:Have the task of creating new KPIs for their organisation.Have been asked to improve or enhance existing KPIs.Need help implementing a measurement system.Using brief explanations and practical checklists, this book will help you deliver meaningful measures that work, create reports that support decision-making and deploy the tools you need to engage the rest o...

You may be in a panic over some tough business problems. Perhaps your business is expanding rapidly and it feels like the 'wheels are about to fall off' if you don't get better control. Maybe you have seen KPIs used in other organisations and have a hunch that they could help you achieve your business goals.Trouble is, you don't have any time.Getting Started with KPIs can help you quickly find and deploy the right K...

If you are looking for a clearly defined and explained set of manufacturing KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs' books, or ...

If you are looking for a clearly defined and explained set of fulfillment and warehouse KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs...

If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs' books, ...

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If you are looking for a clearly defined and explained set of sales and marketing KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs' book...

Targets and incentives can drive breathtakingly positive results: the moon landings, the eradication of smallpox, or the repair of the ozone layer, for example.They can also have a dark side that can put executives in prison, bring global businesses to their knees, and even cause wholesale loss of life.Using practical examples and case studies, this book walks you through the essential steps of designing robust, effective, and credible targets and incentives for your organi...

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If you are looking for a clearly defined and explained set of service-based sole-trader KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs...

If you are looking for a clearly defined and explained set of contact centre KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs' books, or...

If you are looking for a clearly defined and explained set of procurement KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.The KPIs included are part of the ROKS Express™ KPI selection approach, so are designed to integrate perfectly with other KPIs from the series ('Essential KPIs' books, or 'G...