This book incorporates the legalities and responsibilities of serving alcohol either behind a bar, at a table, or at an off-premise function. Alcohol sales are an important source of revenue for many establishments. However establishments may face the potential for civil and criminal liability should one of your customers become intoxicated and cause damage to themselves, others or property.Good management and employee training is the key to preventing these problems before they be...

This book incorporates the legalities and responsibilities of serving alcohol either behind a bar, at a table, or at an off-premise function. Alcohol sales are an important source of revenue for many establishments.

Selected as one of the "Best Books on Innovation, 2008" by BusinessWeek magazineNamed the "Best Human-Capital Book of 2008" by Strategy + Business magazineA crash course in the business of learning-from the bestselling author of The Innovator's Dilemma and The Innovator's Solution…"Provocatively titled, Disrupting Class is just what America's K-12 education system...

Learn from the executive who made Verizon Wireless #1 what it takes to drive results, develop people, and build careers“***Happy employees don't make good results; good results make happy employees.***” This is one of the rules that helped Denny Strigl to transform Verizon Wireless from a regional carrier into a billion-dollar behemoth during his 20 years as president and CEO. Strigl's long-awaited no-spin/no-fluff guide to results-driven management is custom-made for leaders lik...

This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet.It provides step-by-step instructions on: hosting, seating gues...

This comprehensive handbook will clearly demonstrate how to set up, operate and manage a financially successful bed-and-breakfast or small hotel. Whatever your reason for wanting to open a bed and breakfast, keep in mind that at it takes more than dreams and rooms to achieve success, it is a business that must show a profit. This book will separate the romantic notions of owning a B&B from the business end.While providing detailed instruction and examples, the author leads you thro...

This book is based on the FDA Food Code and will teach the food service manager and employees every aspect of food safety, HACCP & Sanitation from purchasing and receiving food to properly washing the dishes. They will learn time and temperature abuses, cross-contamination, personal hygiene practices, biological, chemical and physical hazards; proper cleaning and sanitizing; waste and pest management; and the basic principles of HACCP (Hazard Analysis Critical Control Points).Expla...

Discover the secrets of delicious, meat-free comfort food with this collection of recipes and anecdotes from the Windy City's premier vegetarian eatery.Since it first opened in 1983, the Chicago Diner has won local devotees and national acclaim with its all-American style of vegetarian and vegan fare. In The New Chicago Diner Cookbook, co-founders Mickey Hornick and Chef Jo Kaucher share their favorite recipes, memories, and thoughts on the evolution of veg...

This series of 15 books - The Food Service Professional Guide To Series -from the editors of Food Service Professional magazine are the best and most comprehensive books for serious food service operators available today. These step-by-step guides are invaluable. The information is boiled down to the essence and covers all the bases.

Part of the Smart Skills Series, Negotiation offers all you need to know to get the most out of negotiations whether with existing and new clients or negotiating one-off or long term projects. In the current challenging work and business environment, the importance of each negotiation is paramount. This book will provide you with all you need to know, not just for the negotiation itself, but for the set-up, preparation and after the negotiation has been completed. A must for any employee, ...

This series of 15 books - The Food Service Professional Guide To Series -from the editors of Food Service Professional magazine are the best and most comprehensive books for serious food service operators available today. These step-by-step guides are invaluable. The information is boiled down to the essence and covers all the bases.

On the eve of the twentieth century, small-town Texas was still wild country lacking in the commodities and cultural centers of larger cities. This changed, however, with the arrival of the Santa Fe rail line, followed quickly by the Harvey House. Established in Kansas by English immigrant Fred Harvey, Harvey Houses could be found throughout the Southwest and adjoined local depots in sixteen Texas towns. Found in every corner of the state, Harvey Houses were not just restaurants and hotels...