Wicked problems can never be solved-they can only be tamed.And they're a lot more common than we might think. The wickedest problems include the climate crisis, war, terrorism, pandemics and mass refugee migrations. In organisations, we see wicked problems like environmental accidents, hostile takeovers, sexual harassment, health and safety failures, product recalls, industrial espionage and reputational damage.Taming wicked problems requires people to be s...

What goes on in a small firm that lives or dies by its capacity to innovate? How are decisions made on new product development, and how does that feed into the ecological, social and financial sustainability of the firm? This book answers the questions through an in-depth look at a small business that manufactures high-end carpet yarn.Using advanced analytical techniques to interrogate rich qualitative data, the book draws together established theories of decision-making and new pr...