People have been misbehaving at work since work began. If you've ever been curious about exactly what takes place and how the culprits are dealt with, They Did What? just might hold some answers. A compilation of stories collected from HR and other business leaders have been woven into a narrative that showcases the challenges HR professionals face daily in dealing with employees. They Did What is funny, sad, and most definitely unbelievable—except it is all based on actual situations. We ...

The award-winning Q&A guide on management from the authors of The Big Book of HR.2020 Winner, Next Generation Indie Book Award in the Career CategoryCongratulations, you're a manager! Now what?Of course, you have expertise in the field you're managing—but there's so much more to know, and your responsibilities can become overwhelming at times. A management career means continuous learning: encountering new situations, solving new p...

A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees.Ouch! Did I really say that? What was I thinking? It's uncomfortable to go into a tenuous situation blind and fumbling for words. That's why people run from conflict.Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the r...

**“Practical. Relevant. Easy to grasp. I wish I had THIS book when I became a manager.”—Mack Munro, founder and CEO, Boss BuildersThe Decisive Manager is an essential read for those seeking to work out complicated people issues, address problem areas, and get everyone on track to succeed.**People issues. They seemingly arise out of nowhere and just don’t go away. It’s critical that managers handle them right.As a manager you need to know so many thin...

**2023 First Place winner for Adult General Nonfiction from the National Federation of Press WomenFinalist, Career Book Category, 2022 Next Generation Indie Book Awards.The complete guide to human resources processes, issues, and best practices by two of the most seasoned and respected HR professionals.**Managing people is the biggest challenge any organization faces. It’s a challenge that has grown even more difficult over the past decade. Since The Big Book of...

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essen...

People issues. They seemingly arise out of nowhere and just don't go away.It's critical that managers handle them right. As a manager, you need to know so many things about managing people, but you don't even know what to ask! The Decisive Manager can help. With examples of typical situations that managers encounter and advice on how to handle them, it's an easy-to-use guide for people managers and has information on hiring to firing, and everything in between.You'...

The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.

The ultimate guide to human resources challenges, issues, emerging trends, and best practices by two of the most seasoned and respected HR professionals.Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful...

Congratulations, you're a manager! Of course you have expertise in the field you're managing, but what about everything else? There's so much more to know!Whether you're a new or seasoned manager, your responsibilities can become overwhelming at times. There are days and new situations that will leave you feeling vulnerable. You don't know where to start or even what to ask!The Manager's Answer Book can help. In question-and-answer format, this easy-to-use guide pr...

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplac...

Organizations around the world spend billions of dollars every year to awaken and engage their employees. Yet global employee engagement remains fixed--at 13%.The disengagement problem usually begins with the CEO telling human resources to fix it. Unless the CEO or business owner takes charge of engagement, everyone will look over the messenger’s shoulders to pick up cues from the top leader.Most workers can’t engage because they are overwhelmed trying to keep up with chang...