Showing results for "dan michaeli"

by

Rick Delisi, Dan Michaeli

Narrated by

Rick Delisi

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expec...