101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle. Whether you need a quick, ready solution or some guidance on where to go for in-depth information, this is your essential reference guide. It picks up from where you are in the process of managing learning, and helps you place it in a broader context.Each chapter is a mini guide to each tool...

Delivering E-Learning describes a new and better way of understanding e-learning. The author looks at overcoming objections to e-learning and acknowledging poor past practice before presenting a new strategic approach. It places the emphasis firmly on learning, not the technology, de-mystifying the jargon and de-bunking industry myths.The current way most people look at e-learning is flawed, and this means they are missing its full potential. This book provides a clear fra...

The New York Times bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People“The q...

CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD.An INFLUENCER leads change.An INFLUENCER replaces bad behaviors with powerful new skills.An INFLUENCER makes things happen.This is what it takes to be an INFLUENCER.Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life. But most of us stop trying to make change happen beca...

Tried everything but still not feeling better?If your depression keeps coming back or is even getting worse, then you may be suffering from bipolar II or “soft” bipolar disorder. Commonly misdiagnosed, these mood disorders are characterized by recurring bouts of depression along with anxiety, irritability, mood swings, sleep problems, or intrusive thoughts.Why Am I Still Depressed? shows you how to identify if you have a nonmanic form of bipolar di...

The Globe & Mail's #1 Business Book of the Year!"ALL IN, ALL THE TIME"Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy.It's about leadership that doesn't engage employees.In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant dedication to meeting the...

Get a good night’s rest—every night—without all the dramaThis TWO-IN-ONE EBOOK PACKAGE covers infancy to toddlerhood!Are you drowsing off as you read this? Chances are your baby is keeping you up at night. You can’t bear to hear your child cry him or herself to sleep—but, simply put, you need rest.No-Cry Sleep Solutions—for Babies through Preschoolers is the answer to your dreams. Packed with everything you’ll need to ensure full...

A "THINK DIFFERENT" APPROACH TO INNOVATION-- Based on the Seven Guiding Principles of Apple CEO Steve Jobs In his acclaimed bestseller The Presentation Secrets of Steve Jobs author Carmine Gallo laid out a simple step-by-step program of powerful tools and proven techniques inspired by Steve Jobs's legendary presentations. Now, he shares the Apple CEO's most famous, most original, and most effective strategies for sparking true creativity--and real innovation--in any workplace. THE INNOVATI...

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, ph...

Take your professional game to the next level—in 100 seconds o r less!People with inborn talent may be good at what they do—but only the mentally tough reach the highest plateaus in their field. And here’s the best news of all: mental toughness is something anyone can learn.Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required fo...

The simple solution to complex accountingYou don't need a genius IQ to ace your financial accounting curriculum. The only prerequisites are a little discipline and a comprehensive tutorial devoid of confusing jargon.Financial Accounting DeMYSTiFieD presents all the concepts and skills you need, in a language you understand. Designed to let you learn at your own pace, it explains all the rules for preparing and reporting accounting information to parties outside a...

COACH YOUR BUSINESS TO SUCCESS USINGTHIS “INTERACTIVE” APPROACH FROM TWO OF TODAY’SMOST FORWARD-THINKING LEADERSHIP GURUS“A wonderful and indispensable guide to the practice of coaching. The authors are among the mostseasoned practitioners around . . . and it shows! Whether you are coaching subordinates or clients,you will want to keep this book close at hand—full of detailed guidance.”—Jay A. Conger, Kravis Professor of Leadership Studies,Claremont ...