This audiobook is narrated by a digital voice.Here you will find ideas and inspiration to think about your own career and the careers of those who work for you, and to make a difference in both. Rob England spent a lot of time developing and delivering professional development training for software consultants. He conceived, designed, developed and delivered training to over 80 staff. For some people it was life-changing. He is passionate about IT professionalism, IT career develop...

This audiobook is narrated by a digital voice.This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ....