Showing results for "robert bacal"

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, eff...

Meet or exceed all your goals with this comprehensive guide to performance reviews3 books in 1 eBook!Perfect Phrases for Performance Reviews covers all the bases when it comes to using the right language during every stage of the performance review process. Packed with the exact words and phrases you need to plan, conduct, and finalize performance reviews, this three-eBook set helps you express yourself with crystal clarit...

You give feedback every day, even if you aren't realizing it. Whether it's with a spouse, your child, a co-worker, or an employee, or if you are a trainer or group and learning facilitator, it will be a rare day if you aren't helping someone learn a task, or just learn a little about themselves.It's time to sharpen your feedback skills, and abilility to work with someone to help them learn, formally, informally. We know from research over fifty years that feedback is THE key to lear...

The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relationship will last.Sure, your tone is important, but your words and phrases make a huge difference in whether you'll have a rocky relationship, or one that gets better and better over time as you build bridges and harmony with your words.We don't learn about words and phrases that create peaceful relationships and ...

Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathetic?It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage our efforts. Now you can learn how to change what you say, reduce conflict and anger in your relationships.It turns out that we ALL make similar mistakes in how we talk to those closest t...

Proven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead...

Conflict and disagreement can be good events in a marriage, or in any relationships whether at home or at work. However, the most common cause of divorce, and relationship failures has to do with the WAY disagreement (fighting) is handled.Is your relationship at risk? If you don't use fighting fair skills, the answer is yes. And most of us have never been taught how to fight fair to prevent relationship destruction, pain and suffering.This Learn-Bytes product teaches you ho...

If you have ever received a negative performance evaluation, or one that is disappointing because you expected a better review, you know the feeling - a kick in the gut, anger, frustration, and not knowing what to do.In this quick read mini-guide we'll prepare you in case you do end up with a disappointing review by teaching you how to behave DURING the actual meeting.We'll walk you through your various options if you choose to dispute or indicate your disagreement of the eva...

If difficult, angry, hostile, manipulative and problematic customers are your problem, here's the solution.Quickly, answer these questions to see if this book is for you:* Do you deal with angry, frustrated or angry customers once a month or more?* Do you get angry, stressed or fed up as a result of your customers?* Have you ever said, after dealing with a customers, "I SHOULD have said..."* Do you find yourself thinking about a difficult customer AFTER...

The Right Phrase for Every Situation . . . Every Time!As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find:Hun...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick...

President John F. Kennedy once said: "Ask not what your country can do for you. Ask what you can do for your country". This captures the essence of effective teamwork. In fact, the best teams have team mates who focus on that missing "I" in teams, and focus on what they can do for their teams by taking personal responsibility and being accountable.You can enhance your career, and how people see you by learning to be a better team contributor. This mini-guide teaches you the 24 Comm...