An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion by 2017 and is set to hit $20 billion in 2021. The threat of...

From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes under his command are former rebels and convicts, as likely to kill him as obey an ord...

Do you want a thriller that grips from the first line?Do you want a thriller to leave you gasping for air?Connor Laird frightens people: he's intense, he's fearless, and he seems to be willing to do anything to protect himself and those he loves. He arrives in the Longacre Children's Home seemingly from nowhere, and instantly becomes hero and villain to every other child there.Thirty years later, someone is killing all of those who grew up in the Longacre, one at a ...

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today's organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

Who is McLaren's greatest nemesis?What disappoints Ocado about their competitors?What wakes Google up at 4am?Why does Wimbledon sweat the small stuff?Wild Thinking will provide readers with the confidence to run their business differently, through unique access to thinking from the most original organizations in business today.The most successful businesses in the world are singular in their goals, yet they express them in many different and creative ways, allowing them to own a space that...

Harry thinks he's too old for his bucketful of dinosaurs but they think he's wrong!When a mysterious set of plastic dinosaur cards appear on his key-ring, Harry discovers he can call on an army of Back-Up Dinosaurs for some MONSTER-sized muscle! Dangerous dogs are worrying the sheep near where Harry lives. He calls on Charlie, Siri and Jack to help investigate. But it's going to take a rather special FLYING friend to save the day!Join Harry and his friends in their latest g...

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team, managing conflict and raising your confidence levels, to improving your financial management...

September, 1948. The Iron Curtain has descended. Behind it is the woman he loves.The Berlin Blockade has begun and Soviet aggression threatens to ignite a new conflict. Now based in the besieged German city, Auguste Duchene finds himself part of a Cold War that is on the brink of turning hot. Working for the Allies to lure Soviet spies to defect, he's made an enemy of the Russians, who are drawing a net tightly around him. Meanwhile, Duchene's estranged wife, Sabine, finds herself ...

Wilfrid Brambell was one of Britain’s most loved and complex character actors. As Albert Ladysmith Steptoe, the unscrupulous rag-and-bone man with questionable habits in Ray Galton and Alan Simpson’s long-running Steptoe & Son, he quickly became a household name with co-star Harry H. Corbett. But despite scores of other successes in roles on stage, TV and film, Brambell died a sad and lonely man.Alongside fame and fortune, ‘You Dirty Old Man!’ reveals how Brambell suffered unbeliev...