Why do organisations still struggle to realise meaningful value from data and artificial intelligence, despite decades of technological progress?Despite decades of investment in data platforms, analytics tools and artificial intelligence, many organisations still struggle to turn data into real business impact. Too often, data initiatives become trapped in cycles of pilots, fragmented platforms and growing technical complexity, while the promised value remains just...

&quote;VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organizat...

The ITIL 4 Digital IT and Strategy (DITS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations and how businesses are responding. Key topics include, using DITS in an organization, DITS and digital disruption, strategic approaches for digital organizations, ...

The ITIL 4 High-velocity IT (HVIT) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. Digital technology is becoming increasingly important. This title focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models all from a practitioner’s perspective. Use of working practices such as Agile and Lean, and technologies such as Cloud ...

SHORTLISTED: CMI Management Book of the Year 2017 - Management Futures CategoryUnderstand how to drive business performance with your organizational data and analytics in the second edition of Data-Driven Organization Design.Using data and analytics is a key opportunity for businesses to transform performance and achieve success. With a data-driven approach, all the elements of the organizational system can be connected to...

The ITIL 4 Direct, Plan and Improve (DPI) reference and revision guide is one of five ITIL 4 Managing Professional titles published by TSO, following on from the ITIL 4 Foundation revision guide. It provides a grounding in a set of principles, methods, and techniques to create a learning and improving environment. It covers the influence and impact of Agile and Lean ways of working and provides practical and strategic methods to plan and deliver continual improvement. Key topics include ri...

The ITIL 4 Drive Stakeholder Value (DSV) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier management, communication, relationship management and CX and UX design and customer mapping. Key topics include customer journeys, customer needs and impacting factors, understanding markets an...

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requi...

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be su...

Demand-Driven Business Strategy explains the ways of transforming business models from supply driven to demand driven through digital technologies and big data analytics.The book covers important topics such as digital leadership, the role of artificial intelligence, and platform firms and their role in business model transformation. Students are walked through the nature of supply- and demand-driven models and how organizations transform from one to the other. Theoretical...

Securing an organization's assets and understanding the cybersecurity blueprint goes beyond the technical scope. Hackers are sharing information and gaining an informational advantage. It's time to modernize our defensive tactics and deploy a "Cybersecurity Mindset."The Cybersecurity Mindset: A Virtual and Transformational Thinking Mode is a first-ever coverage of the mental engagement and proactive strategies required to secure business assets and technologies; and can fu...

The Survivor's Guide to Enterprise Architecture equips you with the knowledge and strategies to conquer the complexities of EA and build a successful, fulfilling career.There are no silver bullets or one-size-fits-all answers for EA, but we will look back over the last three decades to help you understand what works in specific contexts, and help you learn from the experience of those who have trod the path before you.The ever-changing landscape of...