The motivation for this book came out of a shared belief that what passed as 'theory' in operations management (OM) was all too often inadequate. In one respect, OM scholars were bending over backwards to make theories from other fields fit our research problems. In another, questionable assumptions were being used to apply mathematics to OM problems. Neither proved a good match with what the authors' had observed in practice. Successful operations were managed by considerations that were ...

If you're a business leader looking to stay ahead of the curve, this book is an essential guide. It offers a comprehensive overview of the major trends shaping the future of business, drawing on reviews of 70 recent management books and interviews with 21 senior leaders.What sets this book apart is that it's grounded in the real-world experiences of active business leaders. From political affairs to family businesses and everything in between, each of the eight parts offers expert ...

Over the last 30 years, Singapore has developed a system of higher education that is the envy of many other countries and regions. How has Singapore developed such a highly performing education system? Was it planned? Was it mere luck?Written by Arnoud De Meyer, who is widely regarded as one of the pre-eminent management educators and leaders in higher education, the book focuses on Singapore as an in-depth case study of how to build a system of higher education, and specifically a...

To succeed in the face of disruptive competition, companies will need to harness the power of a wide range of partners who can bring different skills, experience, capacity, and their own networks to the task.With the advent of new technologies, rapidly changing customer needs, and emerging competitors, companies across more and more industries are seeing their time-honored ways of making money under threat. In this book, Arnoud De Meyer and Peter J. Williamson expl...

In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government....

In an industry of higher education that measures the longevity of its leading institutions in decades and centuries, the establishment and rapid growth of the eight-year-old Lee Kuan Yew School of Public Policy (LKY School), National University of Singapore, is a remarkable story that deserves to be told. The five co-authors, all of whom were involved in guiding the School during its formative years, provide unique perspectives of key events and the thinking behind major decisions that hel...

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.This book probes the central dimensions of service reform efforts from a variety of perspectives and ans...

This book provides a comprehensive analysis of education development in Singapore since 1965, giving particular attention to the type of strategic management that has enabled Singapore over the last four decades to develop its education and training system, from one similar to that of many Sub-Saharan Africa countries, to become one of the World's best performing systems.

The New Synthesis (NS) brings together the role of government, people and society in a co-dependent and dynamic governing system. The purpose is to invent new solutions and build a better future - together. One thousand participants have been involved in some ways in the NS Initiativein the period between 2012-2015. One thousand journeys of discovery have been unfolding since. This second NS book documents four of those journeys and signals the need for a set of important conversations to ...

Representing the leading scholars in the field, Professionalism and Public Service assesses the state of public administration in Canada while also moving the discipline forward both as a profession and an academic discipline.The contributors to this volume trace the evolution of public administration institutions and explore issues such as the protection and improvement of the public service, recent innovations in the area of service delivery, and how this has created inc...

This upper-level textbook offers an original and up-to-date introduction to issues in corporate social responsibility (CSR) from a global perspective. Written by an international team of experts, it guides students through key themes in CSR including strategy, communication, regulation and governance. Balancing critiques of CSR with a discussion of the opportunities it creates, it includes chapters devoted to critical issues such as human rights, anti-corruption, labour rights and the envi...

Non-Governmental Development Organizations have seen turbulent times over the decades; however, recent years have seen them grow to occupy high-profile positions in the fight against poverty. They are now seen as an important element of ‘civil society’, a concept that has been given increasing importance by global policy makers. This book has evolved during the course of that period to be a prime resource for those working (or wishing to work) with and for NGOs.The third edition of...