Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call cen...

Captain Catte was bored! He sat in his favourite armchair looking extremely grumpy. He craved more excitement. Calling together the Council of Cats to their usual meeting place under the old oak tree, Captain Catte hatches plans for yet more thrilling adventures – daring rescues and voyages of exploration to far-off lands, including a hazardous journey across the oceans in search of buried treasure. Battling violent storms and encountering formidable, giant creatures on both sea and land, ...

Depression sucks. But that doesn't mean we can't laugh at it.In this brutally honest (and strangely hilarious) deep dive into the rollercoaster that is depression, David Hansen lays it all bare-the dark thoughts, the awkward therapy sessions, and the well-meaning but completely useless advice from people. With a mix of intimate stories, self-deprecating humour, and charmingly crude cartoons, Hansen demystifies the beast of depression and offers practical, no-nonsense ways to wrestl...

Much of what is said about yoga is misleading. To take two examples, it is neither five thousand years old, as is commonly claimed, nor does it mean union, at least not exclusively. In perhaps the most famous text-The Yoga Sutras of Patanjali-the aim is separation, isolating consciousness from everything else. And the earliest evidence of practice dates back about twenty-five hundred years. Yoga may well be older, but no one can prove it. Scholars have learned a lot more about the history ...

In Eastern Body, Western Mind, chakra authority Anodea Judith brought a fresh approach to the yoga-based Eastern chakra system, adapting it to the Western framework of Jungian psychology, somatic therapy, childhood developmental theory, and metaphysics. This groundbreaking work in transpersonal psychology has been revised and redesigned for a more accessible presentation. Arranged schematically, the book uses the inherent structure of the chakra system as a map upon which to chart...

Who are you? When you start to explore this question, you find outhow elusive it really is. Are you a physical body? A collection ofexperiences and memories? A partner to relationships? Each time you consider these aspects of yourself, you realize that there is much more to you than any of these can define. In The Untethered Soul,spiritual teacher Michael A. Singer explores the question of who we are and arrives at the conclusion that our identity is to be fou...

#1 New York Times Bestseller • More than 10 million Copies SoldIn this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be ""positive"" all the time so that we can truly become better, happier people.For decades, we’ve been told that positive thinking is the key to a happy, rich life. ""F**k positivity,"" Mark Manson says. ""Let’s be honest, shit is f**...

Join 100 teens as they fight to survive on a barely recognizable Earth in the first book of the New York Times bestselling series that inspired the hit CW TV series.No one has set foot on Earth in centuries—until now. Ever since a devastating nuclear war, humanity has lived on spaceships far above Earth's radioactive surface. Now, one hundred juvenile delinquents—considered expendable by society—are being sent on a dangero...

**Tom Clancy's Jack Ryan: Ghost War is out now on Prime Video!This electrifying thriller in Tom Clancy's #1 New York Times bestselling series has President Jack Ryan and his allies facing a treacherous foe threatening to unleash chaos around the globe...**When the desperate Russian president launches an all-out covert violent offensive into order to push the world into chaos and regain the power his once-mighty country has lost, it’s up to U.S. President J...

A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . .In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins takes us to mankind’s next great leap.But will it mark a new chapter ...

New York Times bestselling author Susan Mallery's classic blend of lighthearted humor and intense emotional conflict works its magic on two newcomers to the California town of Fool's Gold, which Library Journal calls "a setting so real and appealing readers will want to start scoping out real estate."Destiny Mills believes passion has its place-like in the lyrics of the country songs that made her parents famous. After a childhood full of drama and heartache, she wants a life that'...

Now available in a single volume, E L James's New York Times #1 bestselling trilogy has been hailed by Entertainment Weekly as being "in a class by itself." Beginning with the GoodReads Choice Award Romance Finalist Fifty Shades of Grey, the Fifty Shades Trilogy will obsess you, possess you, and stay with you forever.This bundle includes the following novels:FIFTY SHADES OF GREY: When college student Anastasia Steele goes to interview young entrep...