‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was adopted by loving parents. When she was twenty-on...

NEW 4th EDITION!Boost your bottom line and staff morale with these practical and simple to implement ideas.After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense t...

Japan-An A-Z Guide is your handy guide to living, working and traveling in Japan-or doing business with the Japanese. The book will gently guide you through all aspects of Japanese life-from catching bullet trains and office etiquette to eating sushi and karaoke singingWritten by one-time Australian Executive Woman of the Year, the author draws on her own experience-with a practical and personal approach. First published over 20 years ago, it has been updated with input from Toshiy...

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish,...

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about...

‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, the late Bryce Courtenay, best selling author of 'Power of One' says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was a...

The 7 most expensive words in any organisation are...'We have always done it that way.' Running a business is tough in the best of times but when things do go well, it's easy to be complacent. Few business owners and leaders are complacent today, however. After decades of growth and prosperity, the 'GFC' has been a wake-up call for many, and a reminder that good and prudent financial business practices not only deliver greater margins but can prove a lifeline in diffi...

You don't need a marketing degree or intensive training to build an attention-grabbing brand; you just need this book - and 30 days.Simon Middleton shows you how to create, manage and communicate your brand profoundly and effectively, in just 30 days, by following 30 clear exercises. How you work through the book is up to you, the result will be the same: an authentic, compelling, and highly distinctive brand that will attract and engage customers and fans. You will learn how to:

Want to know what really goes on on an aeroplane? Let's go behind the scenes and fly high with these tall tales and gossip from the galley!Everyone wants to be a flight attendant, or at least they want to know about the cushy lifestyle they lead – flying to exotic destinations, swanning about in five-star hotels, daytime lazing around the pool and night-time tabletop dancing with Bollywood stars. At last the lid is lifted. Come on board a real airline with a real f...

Every year thousands of people dream of starting their own business, but many struggle to come up with a viable idea. This book is the answer! Exploring over 100 innovative yet achievable business ideas, START ME UP! is all you need to start your career as an entrepreneur. With the flexibility provided by the Internet and other technological advances, many of the ideas are also perfect for the stay-at-home mum or anyone wanting to establish a home-based business. As well as the ideas thems...

A revolutionary guide to the art of mindful buying that will teach you how to resist cheaply made goods and make smart, fulfilling purchases that last a lifetime.With the whole world trying to convince us to spend our way to happiness, we’ve been left cluttered, stressed, and unfulfilled. Tara Button, founder of BuyMeOnce, is at the forefront of the global movement to change the way we shop and live forever. Tara advocates a life of mindful buying that celebrates w...

From the man whose outrageous comments on TV divided the country, and almost caused an international incident, comes this very funny memoir. Packed with stories from his eventful childhood and his long and adventurous career in journalism, this is a gripping, often hilarious and always entertaining read. It gives a fascinating insight into the complex character of Paul Henry. *He's surprising - he doesn't subscribe to any expected set of beliefs, he's an individual with contradictory opini...