If human error only starts to explain how accidents happen in complex, adaptive systems, what does the rest of the explanation look like? And what can be done as a result? If complex systems are fundamentally different from merely complicated ones, what does this mean for us – the people who have to live and work in them?Through a re-analysis of real events, this book integrates recent thinking from psychology, resilience engineering, complexity theory and cybernetics.Intimidated? Don’t be...