Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis and decision-making from the perspectives of the parties involved.Using a game theoretic approach together with mathematical modelling, results are presented in an integrated manner with key topics that require further research highlighted in order to serve as a starting point for rese...

FOSTER AND SUSTAIN A KAIZEN CULTURE IN YOUR ORGANIZATIONFOREWORD BY JOHN TOUSSANT, CEO OF THEDACARETransforming a culture is far more about emotional growth than technical maturity. Co-written by leaders at the Kaizen Institute, Creating a Kaizen Culture explains how to enable an adaptive, excellent, and sustainable organization by leveraging core kaizen values and the behaviors they generate.The proven methods presented...

Now in its second edition and written by a highly acclaimed maintenance professional, this comprehensive and easy-to-understand resource provides a short review of all the major discussions going on in the management of the maintenance function. This revision of a classic has been thoroughly updated to include advances in technology and thinking and is sure to be found useful by maintenance professionals everywhere. It's the perfect reference for any maintenance professional that needs a q...

Transform purchasing operations from reactive to proactive supply managementWritten for purchasing managers, Proactive Purchasing in the Supply Chain reveals how to use the latest and best procurement practices to help your organization maximize the effectiveness and efficiency of its supply chain. The ability of purchasing to dramatically increase return on investment, reduce costs, improve quality, and shorten time to market is highlighted throughout this practical gui...

Innovative strategies for building and managing the supply chain using Lean and the Theory of Constraints (TOC)With an emphasis on systems thinking, Building Lean Supply Chains with the Theory of Constraints uniquely integrates TOC with Lean, illustrating how these two philosophies complement and reinforce each other to create the smooth flow of goods and services through the supply chain. The majority of the chapters draw on the tools and techniques of TOC, including th...

This work is the definitive guide for IT managers and agile practitioners. It elucidates the principles of agile risk management and how these relate to individual projects. Explained in clear and concise terms, this synthesis of project risk management and agile techniques is illustrated using the major methodologies such as XP, Scrum and DSDM.Although the agile community frequently cites risk management, research suggests that risk is often narrowly defined and, at best, implicit...

Significantly extended from the first edition and published in response to the new international standard ISO55000, this book on physical asset management (2nd Ed.) presents a systematic approach to the management of physical assets from concept to disposal. It introduces the general principles of physical asset management and covers all stages of the asset management process, including initial business appraisal, identification of fixed asset needs, capability gap analysis, financial eval...

Industry underestimates the extent to which behaviour at work is influenced by the design of the working environment. Designing for Human Reliability argues that greater awareness of the contribution of design to human error can significantly enhance HSE performance and improve return on investment. Illustrated with many examples, Designing for Human Reliability explores why work systems are designed and implemented such that "design-induced human error" becomes more-or-less inevitable. Mc...

The first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction projects. Since it published, ISO 9000: 2008 has been revised and ISO 9000: 2015 has published. The new edition will focus on risk-based thinking which must be considered from the beginning and throughout the project life cycle. There are quality-related topics such as Customer Relationship, Supplier Management, Risk Management, Quali...

OverviewAt the heart of most supply chains lies a planning tool called Material Requirements Planning (MRP). Invented in the 1950s, codifed in the 1960s and commercialized in the 1970s, MRP became THE way of life for supply order generation and synchronization throughout the world. Yet the people that interact with MRP everyday know that something is very wrong. They may not be able to explain exactly why, but they know that if they did exactly what MRP told them t...

Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology...

Quality control is a constant priority in electrical, mechanical, aeronautical, and nuclear engineering – as well as in the vast domain of electronics, from home appliances to computers and telecommunications. Quality Control Applications provides guidance and valuable insight into quality control policies; their methods, their implementation, constant observation and associated technical audits.What has previously been a mostly mathematical topic is translated here for en...