Explore how lifestyle concepts are linked to marketing the hospitality and tourism industryHospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation st...

Eric Law's foundational Holy Currencies (2013) demonstrated a new way ministries can think about the resources needed to do their work in their communities. Law's follow-up book, Holy Currency Exchange, shares a variety of tools for thinking differently about how those resources can mobilize ministries into new life, mission, and vitality. Examples include a restaurant ministry, programs for youth, an emergency rent loan fund for people in the neighborhood, worship servic...

Learn both theory and practice of knowledge managementSir Francis Bacon once wrote, Knowledge is power. Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinatio...

Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organizational networks for the provision of complex services, for example at tourist destinations, has stimulated discussion of numerous issues of theoretical and practical significance. These topics include governance, collaboration and partnerships between organizations of varying scale...

This book provides a review of the current theory and practice of experiential tourism and how it is marketed. Many societies today are characterised by widespread individual wealth of an order previously confined to the elite with the consequence that ownership of ‘ordinary’ physical goods is no longer a distinguishing factor. Instead people are now seeking the ‘extraordinary’ with examples being bodies enhanced through surgery, personal fitness trainers, and, in the case of leisure and t...

Don’t wait until it’s too late to learn how to manage a crisis situationThe impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the

Embracing and Managing Change in Tourism examines management responses to the major changes taking place in international tourism and considers tourism itself as an agent of change. Including twenty-two detailed case studies from around the world this book explores two key principles. Firstly that change is enevitable and, if effectively managed, has the potential to benefit all those living in, working in and visiting the destination. Secondly, that there are no universal prescri...

Natural disasters, wars and conflicts, epidemics, and other major crises can devastate a tourism service or destination. Though there is extensive literature and research on preparation and coping with tourism crises, there is a gap in information on how to best market and recover from the destruction of caused to tourism businesses and destinations. This book fills the gap by comprehensively examining how to rebuild the market for a tourism service or destination after a catastrophe. This...

This groundbreaking work explores how certain cultures consciously and unconsciously dominate in multicultural situations and what can be done about it.

Money is not the only currency your ministry can use to become sustainable, grow, and thrive. In Holy Currencies, author Eric H.F. Law teaches us how the six currencies of time and place, gracious leadership, relationship, truth, wellness, and money flow through successful missional ministries. He shows how these blessings are exchanged into other currencies, forming what he calls the “Cycle of Blessings.” Learn how to use this sequence of exchanges to rejuvenate, recirculate, regenerate, ...

Inclusion, says the author, is a discipline of consciously extending the boundaries of our communities to embrace and affirm people of diverse backgrounds and experiences. In this resource for ministers and church leaders, Law provides models, theories, and strategies that are both practical and theologically sound for moving faith communities toward greater inclusion.

Learn how to face your fears and and live into courageous and faithful action with Fear Not. Americans live in a culture of fear, whether we know it or care to admit it. Who will attack us next? Who will steal our jobs? Whose relationship undermines the sanctity of mine? In an era when manipulative messaging is unavoidable, politicians, media, marketers, and even faith leaders play on our fears and use them to win elections, gain attention, sell products, and influence the way you view tho...