Business transformation typically involves a wide range of visualisation techniques, from the templates and diagrams used by managers to make better strategic choices, to the experience maps used by designers to understand customer needs, the technical models used by architects to propose possible solutions, and the pictorial representations used by change managers to engage stakeholder groups in dialogue. Up until now these approaches have always been dealt with in isolation, in the liter...

Organizations today exist in an environment of unprecedented change. They do so against a backdrop of a global, competitive marketplace, the fast-paced enablement of technology, amplified regulation and accelerating organizational complexity. Many organizations are addressing change in a sub-optimal way and they are operating without a clear view of where their operational risks lie. It is these dynamics that are leading organizations to recognise and embrace Business Architecture. Despite...

There’s a silence that falls over a house when the kids have done something unspeakable. The air gets heavy, like even the walls are holding their breath. And somewhere—maybe in the garage or behind the barn—there’s a grown man staring at the horizon, wondering what mistake in his life led to this exact moment. For Jonathan and David Whelan, that man was their father, Eddie Whelan. The Whelans are a family in which bruises are badges of honor, broken objects have stories behind them, and l...

Every December Plum Hayes writes the kind of Christmas rom-com movies her readers watch and love. Too bad she stopped believing in holiday magic the night her own happily-ever-after fell apart.Two weeks from deadline and out of holiday spirit, she's been packed off to Pine Tree, a snow-globe town with all the charm and few of the Christmas traditions it used to be known for. There she finds the typewriter. And the typewriter magically manifests her a leading man — named, dressed, a...

Stand-up meets sitcom in Stephen K Amos’s semi-autobiographical show about growing up black, gay and funny in 1980s London‘One of the most likable figures in British comedy Radio TimesComedian Stephen K Amos is one of eight children, whose parents came to London from Nigeria in the 60s. In these three series, co-written with multi-award-winning British playwright Jonathan Harvey, he takes us back in time to the 1980s, as h...

Everyday Kindness is a charity anthology of short, fictional stories of kindness, edited by LJ Ross. These uplifting tales of hope and of small, everyday kindnesses are intended to support wider, positive mental health goals and foster wellbeing through the act of reading tales of goodwill inspired by others. Featuring authors across the spectrum of literature, some international bestsellers and award-winning writers amongst them, this is a unique collection of words.Proceeds from ...

The bible for bringing cutting-edge products to larger markets is now revised and updated with new insights into the realities of high-tech marketing.With over a million copies sold, Geoffrey A. Moore’s classic has become the definitive model for any company launching disruptive innovations.Why do most high-tech ventures fail? They fall into the chasm—the vast gap between the first wave of visionary early adopters and the lucrative mainstream market. If you...

"Finally a funny book about parenting. Great observations. Great writing. Actually funny." —Jim Gaffigan, New York Times –bestselling authorIt's hard being a person, especially in a family, and no one knows that better than stand-up comedian, family man, and Live From Here head writer and performer, Tom Papa.How do you deal with a life filled with a whole host of characters and their bizarre, inescapable ...

New York City Book Awards Hornblower Award WinnerOne of Vogue and NPR’s Best Books of the YearThis beautifully written “masterclass in memoir” (Elle) recounts a young girl’s journey from war-torn Vietnam to Queens, New York, “showcas[ing] the tremendous power we have to alter the fates of others, step into their lives and shift the odds in favor of greater opportunity” (Star Tribune, Minne...

In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company. This practical new title shows readers how ...

Rookie cop Kate Prospero only has one more training assignment to pass before she's officially sworn in to Babylon Police Department. But the veteran cop in charge of the river patrol boat is a salty old guy isn't happy about playing tour guide to a rookie and seems even less interested in real police work. But while on patrol, they stumble on to what appears to be a floating dirty magic lab. This highly combustible situation might finally be the key to these two unlikely partners finding ...

The popular humorist discusses the intricacies of being a man, from beauty routines and DIY projects to Star Wars and the Superbowl.Everyone loves Dave Barry. His irreverent bestselling books incite universal laughter. In "The Greatest Invention in the History of Mankind is Beer" and Other Manly Insights from Dave Barry, Dave goes on a testosterone riff, enlightening all about the intricacies of being male. Men everywhere can relate to this book's ...