As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

OSINT is a rapidly evolving approach to intelligence collection, and its wide application makes it a useful methodology for numerous practices, including within the criminal investigation community.The Tao of Open Source Intelligence is your guide to the cutting edge of this information collection capability.

The Psychology of Information Security – Resolving conflicts between security compliance and human behaviour considers information security from the seemingly opposing viewpoints of security professionals and end users to find the balance between security and productivity. It provides recommendations on aligning a security programme with wider organisational objectives, successfully managing change and improving security culture.

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. THE PHILOSOPHY OF THE DAMNED: There was a time before the Great War when Petropol was the most fashionable ...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Singular Tragedy of the Atkinson Brothers at Trincomalee: The words of the missionary hymn I had sung as a schoolboy in chapel came to my mind as I stood on the deck of the steamer Redolent, anchored just off the Port of Colombo. They were to prove singularly prescient. Under more usual circumstances, the experience of lo...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Fear of Retribution: "I was under the impression that you were dead," said Sherlock Holmes to the man who had entered the front room of 221B Baker Street. "I am now inclined to think that you were not murdered after all." The gentleman was of the same age as Holmes and me but sported a full beard, gray-on-its-way-to-white...

THE ADVENTURE OF THE MORNING GLORY MURDERS. Sherlock Holmes confronts the horrible racial and religious prejudice that was rampant in the Victorian era and helps the heroic victims of those evils discover a new life. A family from Argentina has disappeared and it is feared that they were abducted. Their lives are in danger. The father, a colonel in the Argentine army has enemies from years ago that may be seeking revenge. The gigantic 'mulatto' who was the cook in the story about Wisteria ...

Mirror Dead is a thoroughly contemporary novel which demonstrates the rude health of the ghost story at the beginning of the twenty-first century. When Simon falls for fairytale-obsessed Rose, he sees a chance to move on from his girlfriend's death the year before. But can he trust Gray, the cross-dressing ghost of his twin brother, who shares his body and sees Rose as lunch? They set out to infiltrate her life, but soon find that they have bitten off more than either of them can chew. Ros...

Ghosts, shamans, aliens, angels and the weirdness of life all make their appearance in this new collection of Rosalie Parker's strange tales. Her stories depict subtly shifting realities, and celebrate the fluidity of the barrier between the uncanny and the everyday. These twenty-five stories vary from contes to longer pieces, and explore the traditions of the weird tale in fresh and original ways. Contents: Challenging Behaviour / Change / Chimera / Cow City / Dead Letters / Dear John / F...

THE INEQUALITY OF MERCY. What happened after Sherlock Holmes and Dr. Watson pardoned Captain Jack Croker for killing Sir Eustace at the Abbey Grange. Have you imagined that he sailed the seven seas for a year and then returned to his beautiful, beloved Mary Fraser? That didn't happen. A year later, murder, treachery, and international intrigue descended on Abbey Grange and, once again, Sherlock Holmes was called upon to bring criminals to justice and assist in the course of true love.

THE ADVENTURE OF THE SECOND ENTENTE. It is June 1908 and the body of a young nobleman is found in Fitzrovia. Scotland Yard yet again ask for the assistance of Sherlock Holmes. The young baron had a cousin, a woman from California, his only relative and heir. She is currently in England and becomes Scotland Yard's primary suspect. But then she come to Sherlock Holmes, desperate for his help. If she did not kill the man, who did? And why? Join Holmes, Watson, and this unusual woman as they t...

THE ADVENTURE OF THE MISSING BETTER HALF. Did you ever wonder what happened to Godfrey Staunton, the missing Three-Quarter, after Holmes tracked him down and found him, racked with sobs and bitter grief, beside his beloved deceased wife? This story tells you. His life got much better. He met an exceptional young woman, Millicent Brocklehurst, and fell in love, and got married. He was chosen to play on England's National Team in the 1899 Home Nations Championship games. Life was good. ... a...