If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers.Beyond the Sal...

The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation.Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after ever...

Rediscover Hans Christian Andersen's timeless tale in a bold, reimagined edition of The Wild Swans.In this striking adaptation, author and illustrator Steve Thompson brings new emotional depth to a classic story of love, sacrifice, and transformation. Follow the courageous Eliza as she navigates a world of wonder and danger, determined to save her eleven brothers from a cruel enchantment. Along her journey, she encounters moments of beauty...

The Routledge Handbook of Critical Indigenous Studies is the first comprehensive overview of the rapidly expanding field of Indigenous scholarship. The book is ambitious in scope, ranging across disciplines and national boundaries, with particular reference to the lived conditions of Indigenous peoples in the first world.The contributors are all themselves Indigenous scholars who provide critical understandings of indigeneity in relation to ontology (ways of being), episte...