If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle.Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers.Beyond the Sal...

The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation.Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after ever...

Censorship, Digital Media and the Global Crackdown on Freedom of Expression explores the rising global phenomenon of censorship across various media platforms, in schools, universities, and public spaces. It documents physical assaults, legal restrictions, and the exclusion of critical topics from public discourse. This volume analyzes contemporary censorship methods, emphasizing the anti-democratic implications and the threat to civil society, human rights, and global democracy. It delves...

The Routledge Handbook of Critical Indigenous Studies is the first comprehensive overview of the rapidly expanding field of Indigenous scholarship. The book is ambitious in scope, ranging across disciplines and national boundaries, with particular reference to the lived conditions of Indigenous peoples in the first world.The contributors are all themselves Indigenous scholars who provide critical understandings of indigeneity in relation to ontology (ways of being), episte...

Rediscover Hans Christian Andersen's timeless tale in a bold, reimagined edition of The Wild Swans.In this striking adaptation, author and illustrator Steve Thompson brings new emotional depth to a classic story of love, sacrifice, and transformation. Follow the courageous Eliza as she navigates a world of wonder and danger, determined to save her eleven brothers from a cruel enchantment. Along her journey, she encounters moments of beauty...

Resisting Neoliberal Schooling: Dismantling the Rubricization and Corporatization of Higher Education, edited by award-winning author and professor Anthony J. Nocella II, is the first book that critiques the use of rubrics in assessment and evaluation within education and the effects of the rubric as a tool for social and intellectual control. This powerful theoretical intervention goes beyond the most dangerous academic repressive theory, standardization, and critically interroga...

It’s Kina Hard Da’ Cry: Art and Writing by Adults Incarcerated by Save the Kids from Incarceration (STKI) is one of the only books featuring a collection of writing and art by justice impacted individuals throughout the U.S. This powerful, ground-breaking, and thought-provoking book is a must read for anyone who wants to understand the hearts and minds of those behind prison walls. It serves as a call to listen to those incarcerated. This book is dedicated to providing a space for...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowled...

Abandoned at the doors of an abbey, Lieta began life with knowledge of how to use any talent she was in contact with. As she grew, so did her collection of accessible power.When the Citadel came to the abbey to ask for her assistance, she was astonished to learn she was not only not the only one of her kind, but she was one of the only sane ones. Her species enjoys being worshipped and that is rarely a good result for their people.Lieta has to stop them, nullify them and ma...

Winner: Native American and Indigenous Studies Association's Best Subsequent Book 2017Honorable Mention: Labriola Center American Indian National Book Award 2017Across North America, Indigenous acts of resistance have in recent years opposed the removal of federal protections for forests and waterways in Indigenous lands, halted the expansion of tar sands extraction and the pipeline construction at Standing Rock, and demanded justice for murdered and missing...

By examining the root causes of aboriginal problems, Frances Widdowson and Albert Howard expose the industry that has grown up around land claim settlements, showing that aboriginal policy development over the past thirty years has been manipulated by non-aboriginal lawyers and consultants. They analyse all the major aboriginal policies, examine issues that have received little critical attention - child care, health care, education, traditional knowledge - and propose the comprehensive go...

A young noble has a mountain of a problem in his back yard, and he must seek the unfamiliar help of an alchemist to deal with it. But the help he receives is not at all what he expects. A fantasy short story