An Italian memoir. Laine gave up her job as a nurse, sold her home and gave away most of her belongings. She had three desires bubbling at the heart of her choice: to write a book, paint a picture and climb a mountain before she died. A man with a van took most of her remaining belongings, along with her basset hound Basil, down to the heel of Italy over 1,500 miles away, where she would spend the next four years. If it all seemed like a folly, then she was willing to take the risk. She mo...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original

Unfortunately, the world is full of screwed-up people. But the good news, says Elizabeth Brown, is that your world no longer has to revolve around them. With brilliant insights and a keen sense of humor, this trusted author and sought-after speaker shows readers how to:• stop the power of whatever is eating them alive• productively respond when confronted• remain poised and in control when everyone around them loses it• win fairly in unfair battles• let g...

The Abundant Life is perhaps the culminating work of one of the Lord's most devoted servants. Part compilation of talks and addresses, part scriptural musing, part philosophical argument, it reflects a lifetime of progressive self-mastery in the interest of gospel ideals. President Brown explores character, freedom, truth, God, science and religion. No reader can fail to be inspired by and uplifted by these vital messages. This book is one in the LDS Classic Paperback Library. These books ...

Nothing can steal peace and joy and undermine the very foundation of someone's life like losing a child. It is devastating on a level that most of us can't imagine. Written after the loss of the author's own child, Surviving the Loss of a Child offers encouragement and hope to those who may think they will never be able to live fully after such tragedy. Bereaved parents, as well as friends, counselors, pastors, and caregivers, will find this book a source of comfort and discover c...

An Italian memoir. Laine gave up her job as a nurse, sold her home and gave away most of her belongings. She had three desires bubbling at the heart of her choice: to write a book, paint a picture and climb a mountain before she died. A man with a van took most of her remaining belongings, along with her basset hound Basil, down to the heel of Italy over 1,500 miles away, where she would spend the next four years. If it all seemed like a folly, then she was willing to take the risk. She mo...

As medical schools struggle to fit ever more material into a fixed amount of time, students need to approach the study of anatomy through a succinct, integrative overview. Rather than setting forth an overwhelming list of facts to be memorized, this book engages readers with a fascinating account of the connections between human anatomy and a wide array of scientific disciplines, weaving in the latest advances in developmental and evolutionary biology, comparative morphology, and biologica...

Let's face it. Some people just don't listen, don't care, and aren't willing to compromise. And you probably work with some of them. The incomprehensible supervisor. The person in the next office who chats more than works. The customer who, by the way, isn't always right. For all those co-workers who drive you crazy, there's a solution.The bestselling author of Living Successfully with Screwed-Up People turns her insightful eye to the workplace, showing readers how they ca...

Imagine if you could identify your business’s most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have.Today, everything we do creates data, and the volumes are enormous. Virtually every time someone views something online, enters search on Google, or even surfs the web on a smart phone, another chunk gets added – in real time - to th...

How to succeed at work and life-in an increasingly unpredictable worldIn a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It’s a daunting question. But in today’s environment, where change is the only constant, it’s a question everyone must answer. This is true whether you are an innovator or an entrepreneur, a manager or a newly minted graduate.The first step, say the authors of this book, ...

The Art of Music Management is an in-depth look about what music management is and how management actually works. This is a must read for all aspiring music managers and established managers!

"I saw the Lord sitting upon a throne, high and lifted up." - Isaiah 6:1Scripture records a number of instances in which God visibly revealed himself to his people, offering a glimpse of his stunning beauty and overwhelming glory. These awe-inspiring manifestations of God's presence—known as "theophanies"—give us wonderful insights into his character, will, and salvation.In this collection of biblical expositions, eight prominent Bible teachers explore key ...