How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:

In the immediate aftermath of World War I, Europe was devastated and exhausted from years of destruction and death. The VII Olympiad, the seventh volume in The Olympic Century series, begins with the story of how the Antwerp Games of 1920 used sport to bind the wounds war and restore hope for the future of mankind.Belgium suffered more than most countries during World War I, which ended in 1918, and the devastation was still clearly evident by 1920. But the book recounts how the de...

The VIII Olympiad, the eighth volume in The Olympic Century series, begins in the most extraordinary of cities at a most extraordinary time: Paris in the 1920s. Now the stuff of legend, it was a place where the likes of Ernest Hemingway, James Joyce and Pablo Picasso discussed art and culture in the cafes by day and danced in the jazz clubs long into the night.Played out in front of this dazzling backdrop, the Games of Paris 1924 created its own legends. Paavo Nurmi, the Flying Fin...

Rome had been selected to host the 1908 Olympic Games, but the impact of the eruption of Mount Vesuvius in 1906 on the Italian economy forced the Eternal City to withdraw. Rome would finally get a second chance to host the world's premier sporting festival in 1960, and XVII Olympiad, the fifteenth volume in The Olympic Century series, begins with the story of those Games.The 1960 Olympics were the first summer Games to be broadcast in North America, sparking massive interest in bot...

Rodale's Ultimate Encyclopedia of Organic Gardening has been the go-to resource for gardeners for more than 50 years, and the best tool novices can buy to start applying organic methods to their fruit and vegetable crops, herbs, trees and shrubs, perennials, annuals, and lawns. This thoroughly revised and updated version highlights new organic pest controls, new fertilizer products, improved gardening techniques, the latest organic soil practices, and new trends in garden design.

Our bestselling introduction to graphic design is now available in a revised and updated edition. In Graphic Design: The New Basics (Second Edition, Revised and Expanded), bestselling author Ellen Lupton (Thinking with Type, Type on Screen) and design educator Jennifer Cole Phillips explain the key concepts of visual language that inform any work of design, from logo or letterhead to a complex website. Through visual demonstrations and concise commentary, student...

August 18, 2020, marked the centennial of the ratification of the Nineteenth Amendment to the United States Constitution. In 1920, women wearing yellow roses stood shoulder to shoulder in Tennessee, awaiting the roll call of men who would cast their votes for or against a woman’s right to a voice in government.Though this movement won rights for some women—an achievement to be acknowledged and celebrated—the struggle did not end there. Due to states’ laws and prohibitive policies, ...

Climate change is affecting Indiana's environment, threatening the way Hoosiers live and do business, and introducing new stresses to the state's economy, health, and infrastructure. And while scientists predict more days of extreme weather, increased public health risks, and reduced agricultural production in the coming years, Hoosiers still have a substantial say in determining their future environment.Climate Change and Resilience in Indiana and Beyond ...

Since slavery, African and African American humor has baffled, intrigued, angered, and entertained the masses.Rolling centers Blackness in comedy, especially on television, and observing that it is often relegated to biopics, slave narratives, and the comedic. But like W. E. B. DuBois's ideas about double consciousness and Racquel Gates's extension of his theories, we know that Blackness resonates for Black viewers in ways often entirely different than for white viewers. C...

The Malice Domestic anthology series returns with a new take on mysteries in the Agatha Christie tradition—original tales with a theatrical bent! Included are:Preface, by Ellen HartThe Rock Star, by Frances AylorPerfectly Awry, by Anne Louise BannonThe Ghost in Balcony B, by Michele Bazan ReedDrama-Rama Flip Flop, by Cindy BrownIt’s Not O.K. Corral, by M. E. BrowningMary-Alice Imagines Her Life as a Movie, by Karen CantwellThe Ghost ...

Does the thought of planning a party feel overwhelming, intimidating, or like one more thing you have to do? Have you ever wondered how to create a fun and memorable party? The Enlightened Party Planner: Guides to Creating Parties from the Heart is a series of books based on the notion that being of service and coming from the heart will not only make for an amazing party your guests will remember for a lifetime, but will also leave you feeling happy and fulfilled. The Six Elements of a Su...

The fifteen articles in this volume highlight the richness, diversity, and experimental nature of French and Francophone drama before the advent of what would become known as neoclassical French theater of the seventeenth century. In essays ranging from conventional stage plays (tragedies, comedies, pastoral, and mystery plays) to court ballets, royal entrances, and meta- and para-theatrical writings of the period from 1485 to 1640, French Renaissance and Baroque Drama: Text, Performance, ...